An essential part of that engagement is the way building systems support the task at hand.
For an office worker, it could be dedicated heads-down work or open, collaborative meetings. For a retail mall owner, it could be the comfort of shoppers and the promotion of its tenants.
The hospitality and health care markets are particularly dependent on the seamless delivery of building services. Whatever the real estate sector, the goal is loyalty — the expectation of a certain degree of satisfying performance.
The seamlessness of a well-executed smart building is a kind of paradox. It works best when unnoticed.
Typically, building systems draw attention only if something breaks down. But a well-planned, carefully executed building strategy can provide comfort, appreciation and loyalty.
Technology certainly is making that easier today than ever, especially in the advancement of such concepts as the Internet of Things, which to a great degree can personalize and democratize controls of one’s environment to the point of automatically adjusting lights or heating, ventilation and air conditioning to a user’s preference.
But, as always, the conversation cannot stop at technology. In the midst of the ever-changing advancements and capabilities of systems and devices, the overriding message concerns understanding the needs of the specific sector. Despite differences in sector and personal need, that understanding is the unifying driver of a smart building strategy.