3. Enable a culture of continuous learning.
The growing need to upskill and reskill existing employees to address the skills gap, coupled with employees’ interest in advancing their own knowledge, highlights the importance of continuous learning. Today’s digital initiatives require a technology staff versed in areas like cloud technologies, AI/machine learning, advanced analytics, DevOps and cybersecurity.
In addition to technical competencies, there is growing emphasis on IT personnel having a deep understanding of the business, along with soft skills in areas like project management, change management and leadership. With IT departments spread across geographic locations and potentially operating from hybrid work models, there will also be a requirement for greater interpersonal and communications skills to enable productive collaboration.
“IT folks have been steeped in technology, but now they definitely need to have that business lens as well,” says Jacob Thomas, Senior Manager, People Advisory Services, Ernst & Young LLP. “On the digital front and with the remote/hybrid style, people who can collaborate, fail fast, rebound quickly, be creative and can do all that virtually is a rare talent pool. It’s something people can learn, but they’ll need to learn quickly.”