Technology leaders’ agenda

To digitally transform, leaders need to deliver tech at speed, innovate at scale and put humans at the center.

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Six actions technology leaders can take today

As digital transformation alters industries and customer and employee expectations, Transformative CIOs play a vital role in deploying advanced technology with the end-user and future innovation in mind. Here are six ways to become a successful IT leader:

  • Relentless focus on the customer and the entire value chain

    Almost half of all companies say meeting changing customer demands is driving their digital transformation. Giving customers visibility into your organization, supply chain and product quality, and delivery builds trust to meet customer expectations. Technology leaders need to partner even more with the business to power new customer-centric strategies and experiences with technology.

  • Utilize analytics and AI for deeper visibility and insights

    Trusted data and AI are a fast track to value-driving and monetizing insights. “The future is about embedding AI in core processes. That way, companies get smarter by the second,” says Beatriz Sanz Sáiz, EY’s Global Consulting Data and Analytics Leader. Focus on where problems and opportunities lie – customer experience, product innovation and personalization, supply chain and operations, pricing – and integrating AI into associated processes and business needs.

    Scaling AI across an enterprise’s operations will require data analytics platforms where data is trusted, consistent, secured and ready to use in real-time.

  • Modernize IT for efficiency, resilience and agility

    IT budgets are under considerable pressure: there is so much potential for new technology to explore, particularly in cloud applications, but limited or even shrinking funds to pay for it. Modernizing IT and automating processes, addressing technology debt, re-imagining the operating model, increasing resiliency and improving security are critical for a company to position itself for a more technology and data-intensive business environment. Leading companies in healthcare, financial services, technology sectors and more are making the case to modernize IT while also investing in building a digital foundation to drive long-term growth.

  • Increase flexibility by nurturing ecosystem partnerships

    Cultivating partnerships across a digital ecosystem is fundamental to success in today’s rapidly evolving technology and competitive landscape. Seek out new partnerships and curate ecosystems of value to move at speed, create new products and services and deliver on customer expectations. Together, EY and alliance partners help spark true digital transformation.

  • Make strategic moves in the war for talent

    “Organizations that are not laser-focused on humans at the center and solving the skills gap problem face serious competitive risks for productivity, innovation and growth,” says Liz Fealy, EY Global Workforce Consulting Leader. Technology leaders need the visibility to understand their workforces current and future skills gaps and develop “build, buy and borrow” talent interventions accordingly. Recruit scarce skillsets or bring them in from the ecosystem, future-proofing leaders and teams by upskilling them with digital, adaptive and agile capabilities, and reskilling from a technical and functional perspective to deliver against business objectives.

  • Manage risk and maintain trust among stakeholders

    New technologies introduce new demands on security, in addition to those of existing infrastructure. Deploying in a cloud environment raises new concerns of business interruption and valuable data protection. If customers and business partners don’t trust your technology, they simply won’t use it. The CIO is now a strategic advisor to the rest of the C-suite, aligning business and IT strategy. They maintain resiliency and visibility with stakeholders by adopting a risk-optimization mindset across their technology portfolio.

Case Study
The better the question The better the answer The better the world works
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An energy company’s transformation for the 21st-century customer

Xcel Energy is optimizing energy use by putting the power in its customers’ hands – and homes.

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The better the question The better the answer The better the world works
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When your customers no longer need you, will they still want you? 

Customers will ultimately follow their purpose along the most desirable path. So, build it.

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The better the question The better the answer The better the world works
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Experiences manifest themselves in action, not intention   

When it comes to creating better experiences, it is better to show than to tell.

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The better the question The better the answer The better the world works
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With a common purpose and future thinking, disruption is feasible

Collaboration is the answer to innovation's inevitable challenges.

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The better the question The better the answer The better the world works
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How digital transformation opened new channels for growth

With help from EY professionals, Royal Caribbean’s digital-first approach is transforming their business and the cruising experience.

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The better the question The better the answer The better the world works
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How can technology transform the business of adventure?

Across its family of brands, Royal Caribbean prided itself on leading-edge innovation in ship design. It was time to bring the guest experience into the Transformative Age.

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Providing experiences on-demand that are available with a click and a swipe

Out front and behind the scenes, the EY team is helping Royal Caribbean give guests control over every aspect of their voyage.

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Royal Caribbean Northstar observation pod
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The better the question The better the answer The better the world works
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The whole journey–transformed

Royal Caribbean’s digital transformation helps families have the best vacation time of their lives.

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Royal Caribbean Anthem of the seas

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