How do you breathe fresh air into a climate-focused business?
Hyper automation is helping Carrier, a leader in high-tech heating, air-conditioning and refrigeration, cultivate efficiency and simplicity.
Prior to COVID-19, most of us did not spend much time thinking about the quality of the air we breathed in our homes and workplaces, when we traveled or were socializing. However, Carrier has long focused on creating better air quality in homes, offices, schools, stores and hospitals around the world.
When Ernst & Young LLP (EY) began working with Carrier, Carrier’s systems relied heavily on time-consuming manual processes and often inefficient communications among many parts of the supply chain including distributors, dealers and homeowners.
Using Excel spreadsheets and manual data entry made simple tasks difficult. For example, knowing if a part was available, who had it in stock, ordering that part, finding out if it had shipped or had left a warehouse was often an impediment for anyone who needed the information.
So, for the past few years, EY has worked alongside Carrier to help it grow at pace by creating a leading-class digital experience for its customers while simultaneously delivering more sustainable products to the market.