EY at IUCX Conference 2025

Join us at IUCX Conference 2025 to connect with utility professionals and industry experts to shape the utility CX future with confidence.

Related topics
Power and utilities
eMobility
Energy and resources
Consulting
Customer

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May 6–8, 2025
Phoenix Convention Center| Phoenix, AZ
#IUCX2025 #UtilityCX

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How will customer perspectives transform the future of utilities?

Join us at IUCX Conference 2025, the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and beyond. Formerly known as CS Week, this rebranded program under Innovate Utility CX (IUCX) delivers two intensive days of content centered on the meter-to-cash process, alongside trending industry topics and real-world examples from utility role models at various stages of their customer experience (CX) journeys.

As a Gold sponsor, exhibitor and multi-session presenter, the EY team looks forward to collaborating with industry leaders and exploring innovative strategies and technologies that will transform the future of utility customer experience.

How to connect with us
Contact us to discover how EY teams empower utilities to shape the CX future with confidence! Schedule in-booth sessions here! 

Visit booth 1120 for EY Spark Sessions on Wednesday, May 7. Learn about our vast industry experience and comprehensive strategies for utility customer experience:

  • GenAI in the Energy Experience: 11:30 AM – 12:00 PM
  • The Outage Experience: 1:00 PM – 1:30 PM
  • AMI Enabled Customer Products and Experiences: 1:30 PM – 2:00 PM

The future of disappointment

In the power and utilities space, where stakes are high and trust is fragile, those who design for disappointment will win the next era of customer loyalty. Let’s turn your toughest moments into your strongest brand signals.

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Transform the energy experience with Advanced Metering Infrastructure (AMI)

By leveraging advanced metering infrastructure (AMI) beyond traditional uses, utilities can boost their operational effectiveness and increase customer engagement.

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Girl increasing temperature on smart thermostat. Adjusting household functions, lighting, security cameras, door locks and thermostat or heating settings of smart home on tablet.

Don’t miss our cutting-edge conference presentations, which include:

Be a driver in enhancing the utility customer experience, and let’s build the future of the utility industry, together!

Our latest thinking

Six actions to turn soaring energy demand into lasting prosperity

Business energy demand is soaring. Are providers ready? EY research reveals how they can fuel growth to deliver true energy prosperity. Learn more.

Greg Guthridge

How to support business customers when energy is everyone’s business

Reflect on IUCX to discover how utilities innovate to meet rising business energy demands amid evolving industry landscapes

How utilities can prepare for the AMI 2.0 era

Find solutions for deploying utility metering infrastructure to optimize resource management, improve system efficiency and achieve regulatory compliance.

EY Americas

How data center demand drives utilities to focus on future value

Data centers will boost power demand, challenging utilities. A long-term, collaborative strategy with developers is key to managing risks. Learn more.

Thomas Flaherty, III + 2

EY Future of Energy Survey

Explore how energy companies are evolving in technology adoption and workforce readiness, addressing challenges and bridging the investment-expectation gap.

How to enable data center growth and advance sustainability simultaneously

Building the data centers sustainability necessary for AI and emerging technology shouldn’t require sacrificing environmental and climate goals. Read more.

EY Americas

Voices of energy consumers

Consumers play a critical role in the energy transition. Recent EY research reveals the rise of five unique segments with differing energy relationships.

    How EY can help

    The Team

    Greg Guthridge

    EY Global Energy & Resources Customer Experience Transformation Leader
    Supporting business transformation by leveraging digital technologies. Driving innovation at speed and placing humans at the center of the dialogue. Outdoor enthusiast, photographer and wanderer.
    Seattle, USA

    Ryan Levine

    EY Americas Consulting Power & Utilities Sector Leader
    Dedicated to helping utilities navigate a changing world. Passionate about travel, live music and building the next generation of leaders.
     

    Stephanie Chesnick

    EY Americas Power & Utilities Leader
    Proud to support clients in navigating the energy transition. Committed mentor and advocate for diversity and inclusiveness. Passionate traveler.
    Houston, USA

    Jeffrey Miller

    EY-Parthenon Americas Power & Utilities Sector Leader
    A Power & Utilities strategist who works to help clients achieve their desired business outcomes. Surfaces industry-leading views and perspectives while sharing cutting-edge practices.
    Atlanta, USA

    Omar AI-Juburi

    EY Americas Technology Consulting Power & Utilities Leader
    Focused on the future of energy. Digital-first thinker with an eye on disruption in utilities. More than two decades of sector experience.
    Detroit, USA

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.