Government transformed

Driven by people and powered by technology, EY enables the transformation that helps our government better serve the public.

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How we can help with government transformation initiatives

Technology modernization and digital transformation

Empowering agencies in answering key business questions through analytics and data fabric; modernizing technology through smart agile techniques, resulting in improved performance and reduced costs.

Economic stability

Enabling state and local governments to develop plans and return to viable economies, with streamlined operations and cost-saving strategies.

Human services innovation

Transforming how services are delivered and how vulnerable populations are holistically served.

Reimagined supply chain

Transforming procurement and reducing costs through reimagined end-to-end supply chains.

Financial transformation and resiliency

Helping government finance leaders drive value creation by making finance more agile to support better scalability, decision-making and enterprise-wide performance

Total enterprise risk

Transforming client risk, controls and cybersecurity functions.

Talent and future workforce

Transforming agency organization, people and HR functions, including organizational and workforce transformation, change experience and learning, purpose, culture and leadership.

Driven by people and powered by technology, the EY organization enables the transformation that helps our government better serve the public.

How can government use data and technology to address the big challenges and create a world that works better for the public?

From technology modernization, to economic stability, human services and public experience, we see five trends driving the transformation of government.

  1. Growth of government’s role
    Evolving societal needs and increased economic inequity will result in the expansion of government’s involvement in public life.
  2. A digitally optimized public experience
    Unprecedented increases in demand will force agencies to digitize critical services to provide access.
  3. Improved operational efficiency
    Budgetary pressure and demand surges will intensify the need for efficient, secure operations.
  4. Talent reimagined
    Government will invest in preparing its workforce for an increasingly digital world.
  5. Disrupted security
    The COVID-19 crisis will exacerbate existing geopolitical tensions and shift global alliances.

Government transformation questions to consider

How can data analytics improve public health and protect against future outbreaks?


of consumers are willing to share personal data to help monitor and track an infection cluster

What investments in digital transformation will prepare agencies for spikes in demand?


American workers filed for unemployment benefits between March and May 2020, overwhelming online systems and delaying relief efforts

How will the government position its workforce to thrive in a digital world?


of government employees think human resources is the area most in need of transformation​

How will government reimagine its real estate footprint as employees adopt remote work?


is the approximate cost of leasing and operating approximately 77k unoccupied or underutilized federal government buildings

What steps must be taken to protect sensitive information as governments rapidly digitize?


was the rate of increase in COVID-19-related phishing attacks between February and March 2020

Source: EY Future Consumer Index (n=4,859); Department of Labor; EY and Government Business Council Transforming Government Survey (n=771); The National Strategy for the Efficient Use of Real Property; Barracuda Networks

How leveraging digital learning optimizes technical training

 A future state operating model is helping the FAA train its mission-critical workforce and drive the learning experience.

Read the case study