Pivoting to a citizen-centric mindset and alternative funding strategies
Across social services, organizations are rethinking how they understand the needs of vulnerable citizens and how they can deliver the services needed most. Placing the individual at the center, entities can offer more accessible and personalized services, with better integration across service providers and the technology they use to store data and to communicate. With government funds strained by COVID-19 relief packages, organizations will also rethink their funding strategies. Social impact investing, with funds flowing to diverse services, is increasingly popular and is occurring against a backdrop of urgent calls for corporate responsibility and sustainable finance.
More intuitive service delivery while continuing to close the digital divide
Creating a person-centric model includes better use of available data to identify key changes in life circumstance like the birth of a child, proactively initiating the eligibility process and reducing administrative burden both for government and individuals. Centralization of a digital identity enables government to better understand, plan and manage access to services across programmatic and agency boundaries.
By linking individuals across organizations, digital IDs can expand and quicken access to services and strengthen social safety nets. However, the sudden progression to digital service delivery during the pandemic has focused attention on the need to close a digital divide that excludes many from receiving services. Remote learning, for example, has meant that many low-income children are at risk of being left behind: even in the US, internet access is not universal. To address these challenges, governments will need to increase investment in broadband infrastructure and digital upskilling, and reinforce accessibility standards.