Smart Health Experience

We use an experience-led approach and work with hospitals and health systems to introduce digitally-enabled front-, middle- and back-office operations that support the end-to-end consumer and clinician experience.

What EY can do for you

Smart Health Experience

Smart health starts by getting the patient experience right through human-centered design, which is, quite simply, designing for people. By focusing upon what matters most to the health care consumer and to the workforce, EY works with organizations to create a more personalized technology-enabled health and well-being experience and a modernized work environment.

The EY Smart Health Experience suite includes:

  • Persona definition
  • Patient, provider, employee, and broker journey mapping and service design
  • Ecosystem definition
  • Customer behavioral insights
  • Customer-led strategy, capability and roadmap creation
  • Business case definition
  • Digital employee and caregiver onboarding
  • Definition of wireframes and prototypes
  • Product development, launch and scale
  • Operating model definition
  • Experience led digital enterprise transformation

Other ways EY can help support a Smart Health Experience environment

Smart health connects people, the environment, and systems to form a virtual connected care environment. This delivers effective, proactive, and better care that is centered around the patient in the hospital, community or at home. EY Smart Hospital work leverages the wider ecosystem to create a virtual care platform, integrating data through interoperable patient record systems and digital enablers such as IoT, 5G, AI, and remote monitoring solutions. The work of EY teams extends across the health system: from implementing virtual care, to helping to optimize existing facilities and services, through to a complete transformation, including the planning, architectural and information systems design of new-build facilities. Transformation is built upon digital assets and analytics, helping to optimize performance and leading practices in modernization to realize efficiencies and drive a differentiated experience.

The EY Smart Hospital suite of solutions includes:

  • Virtual care masterplan
  • Smart hospital transformation
  • Smart health analytics, including macro supply/demand/ROI modeling, operational performance, and customer insights
  • Intelligent automation
  • Ecosystem and platform orchestration

EY teams support traditional hospitals and health systems in their transformation to smart health organizations in a value-oriented, controlled and agile way. We help by guiding hospitals, health systems and payers with questions like:

  • In which technologies should we invest in the coming years and which solutions are the most suitable for us?
  • How do we organize around the consumer and workforce experience at every point of the end-to-end care journey?
  • How do we judge who is the right technology partner to help us move ahead with our smart journey?
  • What strategic impact does a transformation to a smart hospital have?
  • How can technology unburden employees and keep them enthusiastic and motivated?
  • How do we involve employees and motivate them to embrace new technologies and adjust their way of working?
  • How do I define what capabilities will truly differentiate my brand in the market and establish an experience my customers need?
  • How do I create a frictionless and personalized ecosystem, enabling my customers to live healthier lives?

COVID-19 gave way to an explosion of digital growth within the Health and Life Sciences sector. With more connected networks and new virtual care systems being implemented, we understand that securing technology, preserving the accuracy of the patient data and maintaining trust in data privacy is more critical now than ever before. 

At EY, our suite of cyber solutions can help identify security failures, mitigate breaches and ransomware attacks to help safeguard all aspects of healthcare operations and its’ supporting ecosystem.

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