The better the question
How do you enhance customer experience through claims transformation?
Optimizing critical claims processes
A Fortune 500 property and casualty insurer sought to automate and optimize critical claims processes and to refocus critical talent on higher-value activities. They were exploring the value of robotics process automation (RPA) to drive operational improvement, particularly in auto and commercial lines.
We were engaged because of our work in automation with other clients which have resulted in greater accuracy, consistency
A virtual workforce leveraging robotics could help achieve their objective to increase speed, scale and security.
The better the answer
EY’s methodology enables an overall robotics lifecycle
Cost savings and deep dive opportunities
Our digital strategists and claims specialists completed a full assessment and “opportunity scan,” including cost-beneﬁt analysis, opportunity qualiﬁcation and prioritization, automation heat map and dependency matrix in less than 60 days. In engaging closely with the 18-process team, we developed:
- An opportunity inventory workbook
- Key metrics which estimated and measured capacity savings
- Suitability assessment based on technology readiness and reusability
- Claims operations opportunities
- Recommendations for deep dive opportunities and prioritization
The better the world works
Delivering digital transformation using automation
EY captures 20 RPA opportunities with annual beneﬁts ranging from $7m to $9m.
Annual cost savings$8 million
in estitmated benefits
We captured 20 RPA opportunities with annual beneﬁts ranging from $7m to $9m in a clear strategy and plan for a phased rollout – with the first-phase savings to fund later phases. In concluding the phased rollout, new opportunities emerged for better efficiency with payments and letters using automation.