Intelligent automation in financial services

Intelligent automation has huge potential to transform how financial services organizations operate internally and enhance customer interactions.

Join the conversation

#EYFinancialServices

Financial services companies have been embracing automation for some time. Artificial intelligence (AI) is now attracting huge interest as businesses explore the potential to unlock value via improved revenue, customer service, efficiency and risk management.

However, AI is one part of the future. We believe financial services companies can thrive through “intelligent automation” – combining the strengths of Robotic Process Automation (RPA), AI and human intelligence. This means the intelligent use of multiple automation approaches and tools, from integrating basic robots to full digitization of processes and systems.

As one of the world’s biggest users of RPA and related digital enablers, EY has unparalleled intelligent automation delivery experience to help transform operations while optimizing the performance and potential of people.

Our latest thinking

How RPA can improve efficiency and employee engagement

We implemented a RPA solution for a financial technology client in China to file VAT returns and free up staff for higher-value work.

10 Aug 2020

    How EY can help

    The team

    Debraj Dutta

    EY UK Intelligent Automation Leader, Financial Services

    Leader in intelligent automation. Advising clients on how to drive cost efficiencies and improvements in service quality through automation.

    London, GBR

    Bart Dumon

    EY Financial Services Belgium Technology and Innovation Leader, Ernst & Young Special Business Services CVBA

    Innovative leader. Passionate about technology and innovation. Focused on client needs and building high performing teams.

    Diegem, BEL

    Philippe Limantour

    EY EMEIA Financial Services Consulting Chief Innovation Officer

    Thought leader on innovation and serial entrepreneur. Ph.D. in mathematics and Artificial Intelligence. Driving business growth and operation efficiency by enabling innovation and digital platforms.

    Paris La Défense, FRA

    Anela Weiss

    EY Financial Services Transformation, Finance and Operations Lead, Intelligent Automation Lead, Ernst & Young AG

    Applying the latest digital technology in business transformation. Achieving a higher level of sustainability in the financial services industry.

    Zurich, CHE

    Gunther Tillmann

    EY EMEIA Financial Services Performance Improvement Finance Leader

    Supports clients on their journey to digital finance. Helps implementing EY Now - Next - Beyond - Finance solution.

    Eschborn/Frankfurt (Main), DEU
    Contact us
    Like what you’ve seen? Get in touch to learn more.

    EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.