2 minute read 3 Sep 2021
Scientist at work in a laboratory

How life sciences firms can prepare now to succeed in future drug launches

Authors
Eduardo Schur

EY US Health Sciences & Wellness Commercial Strategy and R&D Lead

Works with clients to develop, launch and commercialize life sciences products. Interested in science, technology, new business models, diversity and women’s rights. Native of Sao Paulo, Brazil.

Ashwin Singhania

Principal, EY-Parthenon – Strategy, Life Sciences, Ernst & Young LLP

20+ years of experience in life sciences advising biopharma companies to support strategic growth. Supports bringing new products to market to enhance patient care.

Shannon Hartley

Managing Director, Business Transformation, Health Sciences & Wellness, Ernst & Young LLP

Executive with expertise in life sciences, healthcare and consumer products. Passionate about creating customer-centric experiences that drive growth. Lacrosse goalie mom, wife and a spoiled dog mom.

2 minute read 3 Sep 2021
Related topics Life sciences

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  • Commercial launch excellence (pdf)

As biopharmas transition toward a new model, they must answer a key question to position as a leader in the future commercial landscape.

The biopharama industry is going through a transition period. The traditional commercial launch model is no longer sustainable, and the pandemic made it redundant. As companies continue to move toward a new model, they must answer a key question: what can be done now during this transition period that will set new launches up for success in the future biopharma commercial landscape?

An analysis of the performance of drugs approved and launched in 2020 highlights several lessons that will have implications for the future launches.

We analyzed drugs that were approved and launched in 2020 and selected a group of 28 drugs, for which actual sales data, as well as pre-launch forecast data, were available.

  • Despite the pandemic, 54% (15 out of 28) of this group met or exceeded their forecasted sales estimates.
  • Eighty-seven percent (13 out of 15) of drugs in this group were designated orphan, but 13% (2 out of 15) were non‑orphan drugs that were launched in competitive categories.

This analysis of performance, as well as strategy, suggest that successful launches were often associated with certain key success factors:

  • Successful execution of a comprehensive prelaunch market development strategy.
  • Heightened focus on customer engagement and customer experience.
  • Differentiated and novel ways of leveraging digital technologies and analytics.
  • Early discussions with payers to demonstrate the potential value of the treatment, supported by relevant cost‑benefit and cost‑effectiveness analysis.

While some biopharma companies are adjusting well to this transition period, not all are at the same level. The impact of COVID-19 on the broader health care ecosystem, as well as on consumers, has clearly accelerated this transition. Innovators have shown us what the future of biopharma commercial activities will look like. And that future landscape is no longer years away. It is imperative for biopharmas to rethink and re-evaluate their commercial strategies, invest in the right capabilities and align themselves accordingly to the needs of customers. The capabilities built and strengthened during this transition period will continue to play a significant role as companies bring new products to market. Here are a few recommendations for biopharmas as they navigate this transition period:

  • Invest in novel capabilities to improve the customer experience from both a physician and patient perspective, due to the difficulties of reduced in-person engagement.
    • For example, upskill and invest in new digital capabilities to enhance the digital experience.
  • Use a combination of tech and data-driven insights to ensure optimal understanding of needs and preferences from a pan-customer perspective (i.e., patients, providers, caregivers, payers and all other stakeholders across the ecosystem).

  • Connect remote engagement to telemedicine. Embed patient and physician engagement through digital technologies into the already existent processes connecting patients and doctors.

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Summary

Innovators have shown us what the future of biopharma commercial activities will look like. It is imperative for life science firms to re-evaluate their commercial strategies, invest in the right capabilities and align themselves to the needs of customers.

About this article

Authors
Eduardo Schur

EY US Health Sciences & Wellness Commercial Strategy and R&D Lead

Works with clients to develop, launch and commercialize life sciences products. Interested in science, technology, new business models, diversity and women’s rights. Native of Sao Paulo, Brazil.

Ashwin Singhania

Principal, EY-Parthenon – Strategy, Life Sciences, Ernst & Young LLP

20+ years of experience in life sciences advising biopharma companies to support strategic growth. Supports bringing new products to market to enhance patient care.

Shannon Hartley

Managing Director, Business Transformation, Health Sciences & Wellness, Ernst & Young LLP

Executive with expertise in life sciences, healthcare and consumer products. Passionate about creating customer-centric experiences that drive growth. Lacrosse goalie mom, wife and a spoiled dog mom.

Related topics Life sciences