Press release

10 Dec 2019 New York, US

TaxChat™, powered by EY, offers tax preparation directly to individual US taxpayers

Ernst & Young LLP (EY US) announced today that beginning January 2020, EY TaxChat™, its award-winning, on-demand mobile tax preparation service, will be offered directly to consumers who are required to file US tax returns.

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Related topics Tax

On-demand, mobile tax prep supported by EY tax professionals

Ernst & Young LLP (EY US) announced today that beginning January 2020, EY TaxChat™, its award-winning, on-demand mobile tax preparation service, will be offered directly to consumers who are required to file US tax returns. Until now, EY TaxChat has been accessible exclusively as an employee benefit from participating companies.

“Each year, your finances become more complex and, typically, so do your taxes,” said Dina Pyron, Financial Services Partner and Global TaxChat leader at Ernst & Young LLP. “Whether you start your own business, become an independent contractor, earn side income from a rental or shift your lifestyle from being a single renter to a married homeowner with children, preparing and filing your taxes can become time-consuming and confusing.”

EY TaxChat first launched in 2017 as an employee benefit for large US employers. Unlike do-it-yourself tax software, EY TaxChat offers licensed tax professionals who prepare and file customers’ individual US federal and state returns through a convenient digital platform. The new app rolls out with:

  • Mirrored web-to-app interfaces for easy switching between devices
  • Customer service support via both chat and phone
  • Updated functionality reflecting all 2019 regulatory tax changes

How it works

EY TaxChat asks users a few simple questions about their personal circumstances before providing a price quote tailored to their situation.

Customers can easily submit their tax documents by taking pictures to upload through the app on a smartphone or tablet, or by uploading via cloud or computer. In addition, the platform’s chat function allows users to connect to an EY professional to ask questions at any time during the process. The tax return is then prepared and sent to the individual for review and approval before EY files it on their behalf with US state and federal authorities.

“EY has more than 100 years of experience serving the tax needs of some of the world’s most complex companies and successful individuals,” said April Spencer, EY Americas Business Tax Leader. “With EY TaxChat, we can bring EY knowledge, experience and technology to help even more individuals file their taxes with ease and confidence. EY TaxChat gives users the combined benefits of simplicity, convenience and mobility to make it easy for filers to comply with US federal and state tax laws."

EY TaxChat
  • Convenience: Download the mobile service on a phone or tablet from the App Store or Google Play. Individuals can also register online.
  • Simplicity: Stop struggling to understand software forms or guesswork about which tax laws apply to you.
  • Support: Ask questions of a professional tax preparer using the direct message feature or by calling the toll-free customer support number, +1 833 TAX CHAT (+1 833 829 2428), Monday–Friday from 9 a.m. to 9 p.m. ET, starting January 2020.
  • Value: EY TaxChat filers receive a professionally prepared return at a competitive price beginning at $199 for your federal return.
About EY

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via ey.com/privacy. For more information about our organization, please visit ey.com.

This news release has been issued by Ernst & Young LLP, a member firm of Ernst & Young Global Limited serving clients in the US.

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