Empathetic leader committed to improving government and social services. Animal lover and rescuer.
Melissa assists government agencies in improving their citizen services through operational restructuring and gaining fiscal soundness.
Melissa was the Assistant Secretary for Enterprise Integration at the US Department of Veterans Affairs (VA). In that role, she led agency transformation efforts, including implementing the MISSION Act, supporting health care choice and implementing the new electronic medical record system with the Department of Defense. She also led a public-sector practice for a restructuring and turnaround professional services firm working with states and cities and with education at the K–12 and postsecondary levels. Prior to her consulting career, she was a principal investigator and the Director of an academic research center.
Melissa earned a PhD and MA in Information Science from the University of Arizona. She is the recipient of an Exceptional Service Award from the VA and a Gears of Government award from the US Office of Management and Budget.