What’s the foundation to enable digital learning?
Rethinking vision and conceptual future state design can enhance the learner experience.
The Federal Aviation Administration (FAA) Office of Safety and Technical Training faced significant issues in overseeing the training of its air traffic operational team — and these escalated with the switch to remote working in the COVID-19 pandemic. The FAA reached out to us to help it redesign the operating model for technical training for its mission-critical employees, including 14,000 air traffic controllers and 5,000 technicians, who service equipment, separate airplanes and follow safety protocols.
The challenge identified by the Office of Safety and Technical Training was that training required trainees and staff to spend weeks, and sometimes months, away from their jobs for in-person courses. When the pandemic placed travel on hold and limited in-person training, the FAA needed to quickly pivot to provide virtual training. While addressing urgent training needs, the FAA also needed to plan for a comprehensive digital learning transformation.
The Office of Safety and Technical Training recognized the need for change and collaborated with us to build a future state design and vision and a business case for implementation. “Seeing EY’s strategic road map helped the FAA understand how training could effectively modernize to support the learner,” says Merav Bushlin, Senior Manager, EY US Government & Public Sector.
Seeing EY’s strategic road map helped the FAA understand how training could effectively modernize to support the learner.