Is risk still risky when you see it coming?

By

Prashant Singhal

EY Global Telecommunications Sector Leader

Developing sector strategy and coordinating EY services to clients in the telecommunications industry.

Contributors
4 minute read 15 Feb 2019

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Industry risks are evolving as telcos transform into adaptive digital enterprises. Learn the top 10 risks for telcos in 2019 and beyond.

What are the most significant threats facing telcos today? The sector is preparing for exciting change, as gigabit infrastructure unlocks new roles for telcos as providers of intelligent connectivity. However, a number of challenges present themselves, from mounting capital expenditure and compliance burdens to changing customer and stakeholder expectations.

The EY Global Telecommunications sector team has identified and assessed the top ten challenges confronting the industry. We categorize our risks using the EY risk radar, which organizes threats into four domains:

  • Compliance threats originate in politics, law regulation or corporate governance.
  • Operational threats impact the processes, systems, people and overall value chain of the business.
  • Strategic threats are related to customers, competitors and investors.
  • Financial threats steam from volatility in markets, ecosystems and business investments.

Unless the telecommunications industry puts customers front and center, telecom operators will struggle to succeed.

Summary

The telecommunications industry must collaborate and grow with many other industry giants to reinvent the customer experience. Unless they put customers front and center, telecom operators will struggle to succeed.

About this article

By

Prashant Singhal

EY Global Telecommunications Sector Leader

Developing sector strategy and coordinating EY services to clients in the telecommunications industry.

Contributors