As the new world of work takes shape, technology will be key to both monitoring employee engagement, organizational networks and company culture in a hybrid model. It will also be critical to supporting environmental, social and governance (ESG) initiatives and diversity, equity and inclusion (DEI) standards. With the power of tools for collaboration and almost two years of data under their belts, organizations can now see the previously invisible collaboration patterns – helping enable them to identify pockets of brilliance and pinpoint gaps to close. Going forward, intelligent technologies will be essential to effective and efficient ways of working – wherever the work actually takes place.
And the future of the office space? Here the intent of the physical location will be key. Legacy monolithic “offices” will likely be converted to event centers and collaboration spaces, while most solo offices will be “housed in the home.” It’s a future that our clients are well-placed to embrace – especially since the TMT industry (particularly tech) has more ability and experience in working remotely than other sectors. So, the main takeaway from our research? Work is changing forever, and US TMT is well-placed to change with it. But companies can’t afford to be complacent – and should continue putting their words into action.
The views expressed by the authors are not necessarily those of Ernst & Young LLP or other members of the global EY organization.