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Retail Industry
From retail strategy to operational execution, we help retailers fortify their businesses, strengthening the readiness, resilience and relevance needed for whatever disruptions that lie ahead.
- Retail Industry
- Consumer data
- Merchandising
- Loyalty + Marketing
- Commerce + Experience
To thrive in the decades ahead, retailers need to fortify their foundations in the face of ever-changing consumer and market dynamics. We help orchestrate relevant, connected and continuous consumer journeys. We help balance the scales of supply and demand. We understand shopping vs. buying. We have the consumer insights. We are at the cornerstone of creating trust in consumer data and technology. We shape retail strategy and operations. We know the enduring drivers of enterprise value. Through data, merchandising, customer loyalty and experience, we help fortify a new roadmap for sustainable, profitable growth in retail.
From stockroom to boardroom: combating the $100 billion retail shrink crisis
To regain control of the rapidly increasing impact of shrink, retailers must diagnose and then remedy each of its sources, extending far beyond shoplifting
26 Feb 2024
EY Americas
Future Consumer Index: Fading allure of AI, experiences & store brands
Consumer preference for AI, experiences and store brands is declining. Have they lost interest, or are retailers and brands not living up to expectations?
23 Feb 2024
Kathy Gramling
How consumer affordability, loyalty and trust were redefined in the age of AI
Consumers have redefined affordability, loyalty and trust in the age of AI. Find out how retailers and brands can navigate these shifts.
21 Jul 2023
Kathy Gramling
With every passing millisecond, new data about billions of consumers is generated. We help retailers make sense of and derive value from that consumer data. We approach it as a virtuous cycle, where insights from the shopping and buying experience are applied to the business, then back into the experience, again and again. Every insight is germane and relevant to the next, lowering cost to acquire while increasing customer lifetime value. From insight to value, it’s consumer data, fortified.
Zero-party: The next frontier in consumer data
Zero-party data helps businesses get the information they need to enhance the customer experience while respecting consumers’ privacy rights. Read more.
04 Aug 2023
John Dubois
Why data value exchange is important to retailers and brands
Working together, retailers and brands can create a holistic data ecosystem to create new, meaningful consumer connections.
12 Jun 2023
John Dubois
Why consumer data is the foundation to the consumer experience
Data is an opportunity for retailers and brands to deepen their relationships with their consumers. Learn more.
16 Aug 2021
Jeff Orschell
Retailers are only as successful as their ability to curate, source, stock and deliver what consumers want, when they want it. We help retailers unlock agile merchandising that brings the right products to the right places. From product visibility to inventory agility, it’s merchandising, fortified.
How supply chains benefit from using generative AI
What was once unimaginable is now possible with generative AI in real-life scenarios throughout the entire supply chain. Learn more.
27 Jul 2023
Sumit Dutta
To go beyond transactions, retailers must orchestrate the right conversations, using consumer data and MarTech effectively to show they know consumers. We help power the ongoing connections and personalization needed to increase customer lifetime value. From touch points to trust points, it’s customer loyalty, fortified.
Accelerating customer loyalty: leveraging trust, technology and data
Learn how companies can gain customer loyalty and trust through data insights.
30 Nov 2023
Patricia Camden
7 ways to unleash value and drive growth from your MarTech and teams
Drive growth and value from your existing MarTech with these 7 considerations. Learn more.
12 Sep 2023
Steven Bailey
When consumer data drives, retailers and brands win
Connected data is key for retailers and CPG to create consumer experience and lasting value. Focus on three areas to get started.
31 May 2023
Tony Ward
Where consumers interact with a retailer continues to expand. Today it’s stores and digital commerce; tomorrow it could be anywhere. We help retailers rethink commerce strategies and operations, maximizing channel purpose, space and footprint to orchestrate continuous journeys ready for any established or emerging channels. From omnichannel to omniready, it’s experience, fortified.
Do you need a new digital path to reach the new digital customer?
Customers are changing faster than enterprises can track them. Organizations need to become more data-centric to catch up. Learn more.
25 Apr 2023
Jim Little
How to drive profitable growth via D2C
Active M&A can help consumer products companies gain a competitive advantage and bolster their digital offerings and tools.
29 Oct 2021
Anish Koshy
Retail Industry case studies
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▉ The challenge
How to innovate with technology to create personalized customer interactions while maintaining a commitment to convenience and personal connection.
▉ The solution
Understand consumer data to drive a digital transformation that connects the end-to-end customer ecosystem to create a world-class multichannel environment – offering automation and personalization.
▉ The outcome
A unified commerce strategy that supported associates to deliver even greater customer service, enhanced consumer experiences and fulfillment of Wawa’s company purpose.
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How EY can help
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EY Retail Stores Reimagined helps enhance store purpose, footprint and layout; revamp operations; address talent; and execute fulfillment. Learn more.
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EY-Parthenon teams can help your business identify and implement consumer strategies relevant now as well as in the future. Find out more.
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The EY Customer Experience solution can help your business integrate CX programs that help deliver sustainable long-term value. Discover more.
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EY Digital Commerce helps retailers to create the right experiences in the right channels to maximize customer lifetime value and unlock profitability.
Read more
The Retail Industry team
Isaac Krakovsky
EY Americas Retail Leader
Advising the retail, consumer and private equity industries for over 30 years. Passionate about leading teams, business transformation, family, skiing and golf.
New York, USA
Will Auchincloss
EY-Parthenon Americas Consumer Products and Retail Leader
Passionate leader focused on accelerating winning strategies for clients. Trusted advisor to help leaders reach the full potential of their business. Proud husband and parent.
Atlanta, USA
Lokesh Ohri
Americas Consumer Consulting Leader, Ernst & Young LLP
Consumer products and retail aficionado. Emerging tech, data and AI enthusiast. Innovator. Proud father.
New York, USA
