Drawing a heart

Why uniting collections with compassion creates better outcomes

In this webcast, panelists discuss how lenders and customers can prepare for a surge in loan defaults.

Related topics COVID-19 Consulting

Even before COVID-19, when the US had the longest-running growth economy, there were 33 million Americans with $650 billion in collections. In addition, the average collections rate was below 20%, the lowest in 25 years. This situation will be intensified as the effects of COVID-19 on the global economy continue and are felt across critical industries, such as communications, health care, banking and insurance.

Join us as our panel explores:

  • How to navigate the impending avalanche of collections
  • Why the current antiquated collections process must change
  • How businesses can improve their collections rates while building a stronger relationship with their customers
  • How to leverage tools, such as AI as an early warning system and drive the right targets and personalized offers
  • How companies can help their customers get back to financial health


  • Robert Wichtendahl, Senior Manager, Advisory Services, Ernst & Young LLP


  • Maurice D. Berbel, Principal, Advisory Services, Ernst & Young LLP
  • Sameer Gupta, Principal, Advisory Services, Ernst & Young LLP
  • Michelle Mitchell, Senior Director & Industry Principal, Pega
  • Christine Roy, Senior Manager, Advisory Services, Ernst & Young LLP

There will be an opportunity to have your questions answered. An on-demand version of the webcast will be made available following the live broadcast; however, only those who attend it live will receive CPE credit.


CPE credits: 1.0

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