During this time of crisis, it’s important to focus on the overall environment, communication and employee well-being. In times of business disruption, leadership and communication are key.
Ensure that all of your working locations are following guidance from local authorities on managing health and safety on sites, in offices, while traveling and while working remotely. Monitor the impacts on technology due to increased remote working; where needed, increase support and provision of IT support and equipment. Review the employee environment for different employee segments, ensuring the inclusion of those employees with no option for remote working.
Align your communication channels globally, regionally and locally while allowing for flexibility, evolving updates and messaging. Review communication media to ensure that all employees and relevant stakeholders – contractors, suppliers, consultants, clients and customers – are included. Provide guidance on alternative ways of working while protecting productivity, performance and safety for each work location. Review your guidance on data security. For those who can’t work from home, discuss flexible and adaptive delivery models and alternative working arrangements for the short term.
Ensure that employees know where to find information, guidance and support, recognizing the potential impacts on their physical, emotional and financial well-being. Encourage employees to continue to focus on self-development and learning, maintaining connectivity with colleagues and teaming while prioritizing family and community commitments. Establish communication channels and forums that allow employees to express their concerns, be heard and resolve their most pressing issues. Start with the right tone from the top and make sure that prejudice and unconscious bias are addressed and eliminated.