2. A neurodiverse world is a better working world
Including everyone, across all abilities.
When the first EY Neurodiversity Center of Excellence was launched in Philadelphia in 2016 we expected positive impacts for EY people and the EY brand. After nine months, we compared the work of the pilot team to a neurotypical one. Quality, efficiency and productivity were comparable, but there was a surprise. The neurodiverse employees excelled at innovation.
In the first month, the team had identified process improvements that cut the time for technical training in half. They learned how to automate processes far faster than the neurotypical account professionals they trained with. They then used the resulting downtime to create training videos to help others.
Three years on, the Neurodiversity Centers of Excellence have expanded to locations in Chicago, Dallas, Nashville, Philadelphia and San Jose, and we hope soon around the world. They are not only changing lives, they’re also strengthening EY: reducing costs, enhancing service quality and efficiency, and driving innovation.