The better the question. The better the answer. The better the world works. У вас есть вопрос? У нас есть ответ. Решая сложные задачи бизнеса, мы улучшаем мир. У вас є запитання? У нас є відповідь. Вирішуючи складні завдання бізнесу, ми змінюємо світ на краще. Meilleure la question, meilleure la réponse. Pour un monde meilleur. 問題越好。答案越好。商業世界越美好。 问题越好。答案越好。商业世界越美好。

Can digital make the possible a reality in insurance?

Today’s investments determine where insurers will be tomorrow.

Insurers of all shapes and sizes must move faster, more precisely and with greater purpose toward a bolder strategic vision if they are to survive and thrive in the digital era. In fact, every insurer must become a truly digital insurer – starting today.

Video: The future of insurance

Powerful forces reshaping the world are having a profound impact on the insurance industry. Watch our video to understand the implications and how we can help you.

Digital insurers capitalize upon the power of technology to:

EY - Business modelsRevisit their business models
  • Insurers must re-think who they are, what they offer and how they differentiate
  • Potential new models: P2P, microinsurance, usage-based products and financial wellbeing
EY - Customer acquisitionAcquire customers through new channels
  • Insurers must allow customers to move seamlessly between channels, or even within channels
  • Recognize customers and their goals and master context.
EY - User experiencesCreate essential user experiences
  • Construct consistent, frictionless interactions across all channels
  • Empower users with personalization and customization.

Driving immediate value and enabling future innovation

EY - Digital transformation in insurance
For insurers that move boldly, the path to digital maturity provides opportunities to:
  • Reduce costs
  • Enhance customer experiences
  • Increase speed to market
  • Boost sales
  • Improve efficiency

EY - ArrowHow we can help

EY has developed dozens of deployment-ready, technology-enabled services so insurers can realize the art of the possible – and make digital transformation an operational reality across the industry.

EY - EY - Digital enterprise strategy
Digital enterprise strategy
EY - Tech-enabled business
Technology-enabled business offerings
EY - Rapid app development
Rapid digital applications development
EY - Digital enterprise strategy
Insurance platform as a service
EY - Tech-enabled business
Digital Insurance Service Bureau

Why choose EY as your partner for digital transformation?

  • Unique industry insights from insurance customer and digital research, including surveys of more than 20,000 participants
  • Full range of integrated digital capabilities, from strategy through execution and ongoing optimization
  • Major alliances and partnerships with established technology leaders and emerging InsurTechs to augment our capabilities
  • Digital service bureau model to embed, support and industrialize new capabilities
EY - Digital innovation center

Feature insights

Video: A brighter future in health insurance

Learn about the drivers of disruption, emerging technologies, transformation enablers and our digital offerings.

Read our eBook >

Key issues and opportunities in:

  • Digital and omnichannel
  • Big data and analytics
  • Legacy system transformation
  • Cybersecurity
  • InsurTech and blockchain
Read more >
EY - Global insurance M&A themes 2018

Global insurance M&A themes 2018

Deal activity in 2017 contained signs of the M&A trends we expect to see accelerate as insurers seek innovative ways to transform their business.

Read more >

EY - Customer experience of the future

Customer experience of the future

How intelligent virtual assistants and chatbots can enhance service interactions.

Read more >

The future of work in insurance

Learn about a radical shift that is occurring in the world of insurance.

Read more >

EY - Impact of IFRS 17 on insurers

Impact of IFRS 17 on insurers

While IFRS 17 undoubtedly represents significant change, it also presents insurers with opportunities to use it as a catalyst to transform data, systems and processes.

Read more >

Claims in a digital era

Learn how data, analytics and AI can enable insurers to transform customer experience and win the future against an increasing range of competitive threats.

Read our eBook >

2017 Digital Underwriting Survey

Our survey of carrier, broker and InsurTech firms examines the technologies driving major changes to underwriting.

Read more >


EY Digital Transformation leads

EY - Shaun Crawford

Shaun Crawford
Global Insurance Leader
+44 207 951 2172

EY - David Hollander

David Hollander
Global Advisory Leader
+1 215 448 5756

EY - David Connolly

David Connolly
Global Digital Insurance Leader
+1 650 802 4508