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Visit our new website to find insights, case studies and more.
Visit our new website to find insights, case studies and more.
The better the question. The better the answer. The better the world works. У вас есть вопрос? У нас есть ответ. Решая сложные задачи бизнеса, мы улучшаем мир. У вас є запитання? У нас є відповідь. Вирішуючи складні завдання бізнесу, ми змінюємо світ на краще. Meilleure la question, meilleure la réponse. Pour un monde meilleur. 問題越好。答案越好。商業世界越美好。 问题越好。答案越好。商业世界越美好。

How can near-term innovation deliver long-term profitability?

The digital opportunity in insurance

Fueled by FinTech investments and InsurTech startups, insurance has become a hotbed of digital innovation. In response, insurers must embrace change and rethink business models to move towards a compliant, secure and digitally-enabled operating model to enhance customer, employee, partner, and other stakeholder experiences. New digital tools and capabilities help streamline new product development, digital experiences, and the transformation of key functions – from marketing, distribution, underwriting and claims to finance and accounting.

Those who fully embrace digital transformation can achieve significant competitive advantages by meeting tomorrow’s customer needs; driving operational agility to respond to changing marketplace expectations. To succeed, insurers must understand what’s possible and take decisive action to deliver value now and ignite long-term growth.

The components of digital transformation

EY's insurance team helps insurers develop the critical skills and capabilities they need to deliver improved performance today and sustainable innovation tomorrow.

EY - The components of digital transformation

Why choose EY as your partner for digital transformation?

  • Unique industry insights from insurance customer and digital research, including surveys of more than 20,000 participants
  • Full range of integrated digital capabilities, from strategy through execution and ongoing optimization
  • Major alliances and partnerships with established technology leaders and emerging InsurTechs to augment our capabilities
  • Digital service bureau model to embed, support and industrialize new capabilities
EY - Digital innovation center

Featured insights

EY - Driving immediate value and enabling future innovation

Driving immediate value and enabling future innovation

For insurers that move boldly, the path to digital maturity provides opportunities to reduce costs, enhance customer experiences, increase speed to market, boost sales, and improve efficiency.

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EY - Digital transformation beyond insurance

Digital transformation beyond insurance

Recent study conducted by Forrester Consulting on behalf of EY discusses how financial services digital leaders are using a customer-centric approach in their overarching digital enterprise transformation efforts to drive innovation and revenue.

Read more >

Digital transformation eBook

Learn how insurers can achieving the vision of digital insurance

Read our eBook >

Key issues and opportunities in:

  • Digital and omnichannel
  • Big data and analytics
  • Legacy system transformation
  • Cybersecurity
  • InsurTech and blockchain
Read more >
EY - Global insurance M&A themes 2018

Global insurance M&A themes 2018

Deal activity in 2017 contained signs of the M&A trends we expect to see accelerate as insurers seek innovative ways to transform their business.

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EY - Customer experience of the future

Customer experience of the future

How intelligent virtual assistants and chatbots can enhance service interactions.

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The future of work in insurance

Learn about a radical shift that is occurring in the world of insurance.

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EY - Impact of IFRS 17 on insurers

Impact of IFRS 17 on insurers

While IFRS 17 undoubtedly represents significant change, it also presents insurers with opportunities to use it as a catalyst to transform data, systems and processes.

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Claims in a digital era

Learn how data, analytics and AI can enable insurers to transform customer experience and win the future against an increasing range of competitive threats.

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2017 Digital Underwriting Survey

Our survey of carrier, broker and InsurTech firms examines the technologies driving major changes to underwriting.

Read more >


EY Digital Transformation leads

EY - David Hollander

David Hollander
Global Insurance Leader
+1 215 448 5756

EY - David Connolly

David Connolly
Global Digital Insurance Leader
+1 650 802 4508

EY - Bernhard Klein Wassink

Bernhard Klein Wassink
Global Customer and Growth Leader
+1 212 773 4634

EY - Preetham Peddanagari

Preetham Peddanagari
EMEIA Digital Insurance Leader
+44 207 951 6979

EY - David Chen

David Chen
APAC Digital Insurance Leader
+852 9666 6952