Today’s customers want to research and buy products online and expect to communicate largely through mobile channels.
How do digital and mobile channels help insurers achieve growth and profitability targets by finding new customers and retaining existing ones?
Consumers want more frequent, meaningful and personalized communications.
Which are the best first steps to close the communication gap and strengthen relationships with unique customer segments?
Agents and brokers want better data and tools on carrier portals to better serve their customers and compete for new business.
How can insurers build on first-generation agency portals with new capabilities to support the entire distribution management lifecycle?
How are consumers affected by the “communication gap” between them and insurers?
Omnichannel distribution is key when it comes to improving both the quality and frequency of customer interactions.
Highlights from our Global Consumer Insurance Survey
Customer interactions with their current insurers during the last 18 months:
How EY can help
EY’s global insurance team of strategists, technologists and process and functional specialists helps insurers of all shapes and sizes address critical issues and meaningfully improve performance to deliver value for consumer and company alike:
Value for insurer:
- Increased customer satisfaction and loyalty
- Lower costs
- Operational efficiency
Value for customer:
- Enhanced experience
- Tailored information
- Faster resolution