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Insurance technology trends

Market developments

Key questions

Many carriers have purchased modern, “rules and tools” core systems over the past five years.
What’s the right level of standardization and out-of-box product capability to reduce total cost of ownership?
With a single line of business or geography up and running, most carriers are looking to extend these tools across the business to leverage their investments.
How do you demonstrate the business impact of core transformation efforts to scale up implementation?
Insurers embrace outsourcing, robotic process automation and SaaS solutions to reduce costs.
What's the best way to embrace new technologies to react quickly without extensive recoding and reconfiguring existing systems?
Insurers are investing to extend their core applications and systems platforms via customer-facing and agent-facing portals and apps.
Which back-office systems can be used to enhance front-line interactions?
Software robots can mimic human actions and automate repetitive tasks across multiple business applications without altering existing infrastructure and systems, while improving productivity, cycle times, accuracy and compliance.
Which functions or processes are best suited to initial deployments of robotic process automation?

The evolution of automation

EY - The evolution of automation

How EY can help

EY’s global insurance team of strategists, technologists and process and functional specialists helps insurers of all shapes and sizes address critical issues and meaningfully improve performance to deliver value for consumer and company alike:
Value for insurer:
  • Increased profitability
  • Improved pricing
  • Increased underwriting efficacy
EY - UBI cost reduction
Value for customer:
  • Enhanced experiences
  • Greater channel access
  • Faster resolution

Contact Us

Luca Russignan
Associate Director
Insurance Analyst Team Leader
Global Markets - EY Knowledge
+44 20 7980 9635