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The better the question. The better the answer. The better the world works. У вас есть вопрос? У нас есть ответ. Решая сложные задачи бизнеса, мы улучшаем мир. У вас є запитання? У нас є відповідь. Вирішуючи складні завдання бізнесу, ми змінюємо світ на краще. Meilleure la question, meilleure la réponse. Pour un monde meilleur. 問題越好。答案越好。商業世界越美好。 问题越好。答案越好。商业世界越美好。

How will individual behavior impact our collective future?

Some of the biggest, most intractable challenges confronting humanity – chronic disease, climate change, excessive household and public debt – stem from human behaviors such as poor diet and exercise, unsustainable energy use and excessive consumption.

Incentives to act rationally are all around us – from legal restrictions to the ways in which companies price goods and motivate workers. The vast majority of these enticements and impositions assume that people are utility-maximizing rational agents who act in their best interests. Except, as behavioral economics (BE) demonstrates, we aren’t.

Global challenges and technology drive the growth of behavioral economics

Behavioral economics identifies several ways in which we behave irrationally, including: hyperbolic time discounting, status quo and loss aversion biases and the outsize influence of social norms. However, our behavioral biases are consistent and unidirectional, which means we can build incentives that correct for them. The growing use of BE will stem from two major shifts:

Increasingly urgent behavioral challenges. As the cost of issues such as chronic disease and climate change rises with aging demographics and globalization, the imperative to address them becomes increasingly urgent for governments. The economic opportunity is also attracting the private sector.

The march of technology. The digital revolution is catalyzing the deployment of behavioral economics via smartphones, sensors and social media.

Inventive businesses are already employing behavioral economics

The power of behavior economics can already be seen in a number of sectors. In health care and wellness, startups such as Pact and stickK are helping people improve diet and exercise. Opower helps utility companies nudge consumer behavior by applying the motivating power of social norms. And firms implementing behavioral economics approaches have significantly boosted employees’ retirement savings.

The next challenge: long-term behavioral change

Businesses and governments will have to overcome challenges as behavioral economic approaches are more widely adopted. It is critical that incentives be designed to preserve individual freedom, even as they nudge (not force) people toward better choices.

A second challenge is that chronic disease and climate change will play out over decades, requiring long-term behavioral change. Behavioral economists don’t yet know enough about whether nudges that work in the short term will lose their impact over time.

How behavioral economics could save us from ourselves

  1. Citi, Energy Darwinism II: Why a Low Carbon Future Doesn’t Have to Cost the Earth (2015)
  2. World Economic Forum and the Harvard School of Public Health, The Global Economic Burden of Non-communicable Diseases (2011)
  3. National Institute on Retirement Security, The Retirement Savings Crisis: Is It Worse Than We Think? (2013)
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