Wayne Brown
To be successful, banks must become more customer-centric and deliver digital services in a more cost-effective way.

Wayne Brown

EY UK Advisory Digital Banking Operations Leader

Transformation leader in digital operations, platforms and open banking. Passionate about combining technology and operations for customer-centricity. Loves sport. Enjoys cooking. Beatles aficionado.

Leading the UK Digital Banking team, Wayne counsels banks and other financial services providers on rethinking their strategy and business models for the digital age. He works with clients on their transformation journeys, placing customers at the centre and improving their operations and service delivery.

A board-level advisor with over 25 years of industry and consulting experience on banking strategy, operations and transformation, he is a regular speaker and writer on transformation, open banking and platform businesses.

Wayne is a Chartered Marketer. He holds a bachelor’s degree in Business from University of Leeds Business School, UK and a master’s degree in Business from Bradford University School of Management, UK. 

How Wayne is building a better working world

Wayne believes that digital literacy encourages positive financial behavior and works with financial services providers to engender this in their services and operations.

Platform banking and open APIs will fundamentally change the nature of everyday banking. Wayne’s work addresses this challenge by bringing together technology, customer experience and operations to help develop solutions designed for a digital future.