Wealth & Finance - June 2015
Best Assurance and Advisory Firm in Alternative Investment
How does EY position in Luxembourg?
In Luxembourg, with over 1,100 professionals, we combine our European and global capability with our local knowledge to deliver a full range of services to meet our clients’ business needs.
With over 300 private equity and real estate professionals, EY Luxembourg has the largest specialized and dedicated Private Equity and Real Estate practice as well as the broadest range of services in the industry among local assurance and advisory firms. Our team members provide assurance, advisory, valuation and tax services to both fund promoters and service providers. We are one of the leading local transaction tax experts. Our Private Equity advisory team has led the most significant Private Equity advisory engagements in the local market and abroad. In the context of the Alternative Investment Fund Manager Directive (AIFMD), our advisory team assists Private Equity houses, custodians and administrators in a strategic as well as operational set-up of their business platforms in order to align their organization, products and distributions with new requirements.
How do you differentiate yourselves in the area of Alternatives compared to UCITS?
Comparing private equity and real estate to the traditional fund sector is like comparing apples and pears. Even though they are both fruits, they are clearly distinct. While in the UCITS world, back- and middle office processes are highly standardised and automated with multiple transactions every day, Alternatives require more manual input or highly specialised systems in order to analyse highly complex transactions at certain moments. Having a clear focus and understanding of Alternatives is how EY aspires to speak the same language as our clients.
What is your philosophy to client service?
In a world even more complex and dynamic than ever before, clients expect to be served by the right teams of professionals, regardless of their service lines or geographies. It is not enough to be technically excellent — our clients want to be served by professional service providers who are connected to their business, responsive to their needs and insightful about their sector and the challenges they face.
In that respect, we have united all our people to deliver services around the concept of “exceptional client service”. Exceptional client service is all about our EY professionals being the most connected, responsive and insightful in the marketplace.
Connected means bringing all of EY to our clients with the right people in the right locations, building trust and enriching relationships. Responsive means the desire and commitment of every person at EY to be proactive, visible and timely. Insightful means sharing EY experiences and a point of view tailored to our clients’ situations, thereby advancing their thinking.
To be successful, exceptional client service has to be more than something we say we do, we have to demonstrate it every day. Exceptional client service is a fundamental part of how we operate, both strategically and tactically.
EY aspires to create the highest-performing teams, delivering exceptional client service worldwide, which differentiates us from our competitors. Our teams use cross-cultural strengths to tackle globally-dimensioned problems and they bring together diverse perspectives to create solutions. As we bring great people into our organization, we enable them to perform at their best within the teams in which they work.