The better the question. The better the answer. The better the world works. У вас есть вопрос? У нас есть ответ. Решая сложные задачи бизнеса, мы улучшаем мир. У вас є запитання? У нас є відповідь. Вирішуючи складні завдання бізнесу, ми змінюємо світ на краще. Meilleure la question, meilleure la réponse. Pour un monde meilleur. 問題越好。答案越好。商業世界越美好。 问题越好。答案越好。商业世界越美好。

Will robotic process automation replace skilled labour, or redefine it?

Automation in action

Robotic process automation is the use of software that mimics human behaviour to carry out repetitive, high volume administrative tasks.

Cognitive automation – including machine learning and artificial intelligence – will take us much further than where we are today, and give rise to the next generation of business process efficiency.

Are you facing these challenges?

An immediate pressure to reduce costs or increase productivity

Complex, multi-step processes dependent on numerous, fragmented systems

Instances of data errors during transaction handling

Inability of staff to spend time on value-add activities

Process automation benefits

Low risk

Non-invasive technology overlaid on existing systems allows compatibility with ongoing developments


The right result, decision or calculation – first time round


Identical processes and tasks eliminate output variations


Services are provided 24/7


Allow staff to spend more time on value-add activities


Instantly scale up or down to match demand peaks and troughs


Improved job stimulation can positively impact retention

Audit trail

Fully maintained logs for compliance

There are many potential applications for robotic process automation across different functions. Some examples include:

Customer services

  • Query assignment and prioritisation
  • One-touch / simple query response
  • Out of hours responses
  • Incoming customer information
  • Validation checks
  • Customer notifications


  • Credit control
  • Billing / invoice creation
  • Statement reconciliations
  • Collections
  • Purchase order three-way match
  • Reporting
  • Budgeting
  • Trend tracking


  • Payroll
  • Benefits administration
  • Payslip management
  • Time and attendance management
  • Recruiting process
  • Onboarding
  • Education and training
  • Compliance reporting
  • Termination


  • Installation
  • File transfer protocol download, upload and backup
  • Server application and monitoring
  • Synchronising, deleting and emptying folders
  • File management
  • Email processing
  • Batch processing


  • Work order management
  • Demand and supply planning
  • Quote, invoice and contract management
  • Returns processing
  • Freight management
  • Category analysis
  • Vendor administration


  • Scenario planning and modelling
  • Entity account mapping and maintenance
  • Preparation of tax provision by jurisdiction
  • Discrete item preparation
  • Post tax journal entries

Case studies