View the complete series …
Our digital home series looks at consumer attitudes and habits towards TMT products and services in the home, with each focusing in-depth on a specific area to draw out fresh insights.
Decoding the digital home 2019
This overview report opens the door into the nuances of today’s digital home.
1 Zooming in on household viewing habits
of households mainly watch TV programmes on the five traditional TV channels, up from 46% in 2017.
2Taking new steps into the smart home
of households would like to control their home appliances through a new device or app.
3 Putting trust at the heart of the digital home
agree that GDPR will significantly improve the security of their personal data.
4 Exceeding customer expectations
of households would pay more for their broadband in return for good customer service.