In early 2018, EY surveyed 2,455 US consumers, 152 physicians, and 195 executives to understand their perceptions about how digital technologies will improve our overall health and to learn more about the strategic initiatives they are undertaking, both today and in the future to accelerate future organizational growth.
Consumers expect a modernized physician-patient interaction and are already comfortable utilizing digital technologies in health.
Physicians widely agree that digital technologies contribute to population health, help reduce the burden on the health care system and ultimately, lower costs.
While Americans are open to sharing health data, several concerns still exist.
Incentives matter, particularly for digital engagement.
Companies that have taken steps to self-disrupt are benefitting.
Analytics are the key to unlocking value in the new health ecosystem.
Health care organizations are placing a prioritized focus on the consumer and re-imagining patient engagement strategies.