Thought center webcasts

Continuing Professional Education (CPE) credits

Frequently asked questions

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This robust CPE FAQ provides answers to the commonly asked questions we receive, so please review prior to submitting a question.


How can I qualify for CPE credit?

CPE credit is offered for live webcasts only (archive and podcast viewing are not eligible). To be eligible for CPE credit, you must meet all of the minimum eligibility criteria.

Webcasts awards CPE credit in increments of 0, 1, 1.5 or 2 (i.e, an accumulated viewing time of less than 50 minutes will qualify for 0 CPE credits, rather than 0.5 credit).

Important: Your "accumulated viewing time" must occur during the live webcast. Please take into account the minute or so that it may take you to log into the webcast. Time prior to the start of the webcast (i.e., while the countdown clock is running) or after the end of the webcast (e.g., while completing the feedback form) does not qualify.

Webcasts use two types of polls to track participation. The polls are question and response options that appear during the webcast every 12 to 14 minutes. Pop up blockers must be disabled for the polls to function properly. Please read the eligibility requirements above for the number of poll questions to which you must respond to qualify for CPE credit.

  1. Content polls - The webcast moderator will ask a question related to the webcast discussion. Please select an option to respond.
  2. CPE verification polls - These questions are not announced by the moderator. Please select Yes or No to respond.

I experienced technical or logistical difficulties during the live webcast, or I had to log off and back on during the webcast. Can I still qualify for CPE credit?

Yes - if you still meet the minimum accumulated viewing time, poll and feedback requirements listed above. As a member of the National Registry of CPE Sponsors, webcasts must adhere to the National Association of State Boards of Accountancy's guidelines. We use online participation time and poll responses to prove that each participant has actively participated for the duration of a webcast.

Due to these strict regulatory guidelines, we are unable to grant CPE credit when technical or logistical difficulties affect eligibility. You may not receive CPE credit if you did not completely meet the eligibility requirements listed above even if technical issues contributed to ineligibility. If you encounter technical difficulties during a live webcast, please click on the "Help" icon for a technical FAQ or use the "Q&A" button on the webcast screen for assistance.

I responded to the poll questions using the "Questions" button on the screen or via e-mail. Can I still qualify for CPE credit?

Polls must be responded to using the radio buttons in the polling window. Responses submitted using the "Questions" button on the screen or via e-mail do not qualify.

If you encounter technical difficulties during a live webcast that prevent you from being able to respond using the radio buttons, please click on the "Q&A" button on the webcast screen for assistance.

I listened to the live webcast over the telephone. Can I qualify for CPE credit?

To be eligible for CPE credit when listening to a webcast via conference call, you must be logged into the live webcast online. Click on the "Telephone" icon at the bottom of the webcast interface and dial the number located there. This allows you to view slides and respond to poll questions online. You must still meet the minimum online participation time, poll and feedback requirements listed above. Due to NASBA participation requirements, we are unable to issue CPE for those who are only listening via conference call.

Can I watch an on-demand webcast or listen to a podcast and qualify for CPE credit?

No - only participation in a live webcast qualifies for CPE credit.

When and how will I know whether or not I qualified for CPE credit?

At the end of each live webcast, the webcast technology automatically determines which participants qualify for CPE credit based on the eligibility requirements above.

Click on the "CPE" icon at the bottom of the webcast interface. A window will open indicating if you have qualified for CPE credit. If a credit has been awarded the window will allow you to request and download your certificate.

EY Personnel - The webcast team submits all the necessary paperwork to EYLeADS and the webcast technology registers attendance and automatically determines if you qualified for CPE credit.

The list of eligible participants is then submitted to EYLeADS. Your CPE credit will be posted in EYLeADS 10 business days from the webcast. You can then use the CPE tracker to review all your CPE credits.

Group Participation

Can I qualify for CPE credit if I watched the live webcast in a group?

Please designate a location group leader.

The location group leader is responsible for:

  • Registering for and logging into the live webcast
  • Responding to the required number of poll questions
  • Completing the feedback form

Click on the "CPE" icon at the bottom of the webcast interface. A window will open indicating if you have qualified for CPE credit. If a credit has been awarded the window will allow you to request and download your certificate and those of your group.

Or, you can complete the CPE attendance sheet with this information:

  • The title and date of the webcast viewed
  • The printed names of all of the individuals who viewed the webcast as a group
  • The company name and location of the group
  • The printed name and signature of the location group leader verifying and certifying that all participants listed on the sheet were present for the entire viewing time
  • If the location group leader is an EY professional, their UPN

Submit the attendance sheet within 72 hours of the completion of the webcast by e-mail to or by fax to 1-866-284-7074

How do I retrieve my CPE certificate of completion if I watched the webcast in a group?

The group leader should download his/her certificate immediately following the webcast by clicking on the purple CPE icon at the bottom of the interface. At that time, the group leader can input the information for the other group participants and print their certificates. Group leaders may also complete and submit the CPE/CE attendance sheet available above to request CPE certificates of completion for the other participants in the group. The certificates will be sent to the e-mail address of the group leader for distribution 10 business days after the receipt of the group attendance sheet.

I have a question regarding my CPE certificate. What should I do?

Send your question referencing the webcast you are inquiring about to We ask that you be patient in waiting for the response to your CPE question. In order to serve you better, each individual's record must be reviewed independently.



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