How can your business go from competitive to cutting edge?

Discover how the EY-Microsoft Alliance helps clients innovate beyond the competition.

Every day, throughout the world, businesses, governments, and capital markets rely on EY business ingenuity and the power of Microsoft technology to solve the most challenging global issues.

Our alliance brings a compelling formula to spark the potential of the cloud and unlock the power of data. Blending trusted industry expertise with innovative cloud technology, our strategic relationship draws on decades of success developing visionary solutions that provide lasting value. Together, we empower organizations to create exceptional experiences that help the world work better and achieve more.

Push the boundaries, unleash your potential, gain a competitive edge.

The EY-Microsoft Alliance helps organizations transform their businesses with innovative, industry-specific solutions and deep technical credentials that can make a lasting impact and drive sustainable growth. By tailoring solutions to meet unique business needs, clients push their boundaries, unleash their potential, and gain a competitive edge.

Inspiring innovation: Successful digital transformations with EY and Microsoft

Successful technology-enabled transformations hinge on radical customer centricity and deep employee engagement. As technology increasingly shapes our world, people remain at the heart of meaningful change, driving technological investments and adoption towards valuable outcomes. To date, our client-centric approach has powered over thousands of projects globally to help clients in their successful digital transformations.

Discover how, together with Microsoft, we catalyze transformative business value and can help you achieve your goals.

How embracing AI built intelligent efficiencies for a manufacturing leader

Global manufacturing and supply chain management are more complex than ever. Rising geopolitical tensions, globalization of third-party partnerships, and rapid advances in AI and technology all present intersecting challenges. This was the case for a manufacturing leader who tapped EY to help re-envision and manage their business and technological transformation.

Case study

▉ The challenge:

A global manufacturing leader was struggling to accelerate worldwide production in an industry plagued by supply chain challenges and rapid advances in AI and other technologies. The manufacturing leader tapped the EY team to help reboot their approach to operations and fast track an even brighter future.

▉ The breakthrough:

The implemented improvements to date have already yielded significant time savings of 20% to 30%, enabling the rationalization of the company’s entire global plant footprint. To spearhead this joint initiative, an EY product manager and architect were assigned, bringing their expertise and managerial skills to bear on the tasks at hand. Critical to the success of this collaboration was conducting scenario and root cause analysis, which allowed us to better understand the variables influencing the product and enabled us to devise more targeted strategies. Furthermore, as part of our innovative approach, we employed Microsoft Azure to test the proof of concept for product formulation changes. This allowed us to simulate and evaluate potential changes without overcommitting resources, ensuring that the chosen strategy was validated before implementation.

▉ The result:

The recent improvements implemented have generated notable efficiency, delivering time savings of 20%-30%. This has revolutionized the company's global plant operations while also providing human resources advantages. With Azure's capabilities and EY's process guidance, data scientists have taken on roles previously reserved for dedicated data and ML engineers, further contributing to productivity. These enhancements have expedited the realization of the company's digital strategy, setting a pace for future triumphs. Projected savings due to these changes are estimated at $50 million across their worldwide operations. Moreover, the EY team’s successful initial phase led to our engagement in an additional project aimed at improving manufacturing quality, utilizing AI and physics data sets for significant outcome improvements such as 50% time reduction in achieving optimal manufacturing material mix and color specifications. Currently, the program is being expanded using Azure's ML ops for full-scale data management. Plans to replicate this success in other plants are progressing.

▉ Microsoft technologies leveraged:

_{Microsoft Azure tech stack (data storage, data pipeline)}
_{ML ops (Machine Learning operations)}
_{Data engineering, architecture, and data science model development}

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Enhancing trust and authenticity with seamless workplace verification

Verifying employment status and credentials for new recruits and suppliers on LinkedIn posed a significant challenge leaving HR and Identity and Access Management teams to manually verify employment, causing increased costs, longer screening times, and onboarding delays. Discover how EY teams combined Microsoft Entra Verified ID with unique identity orchestration for authentic workplace verification.

Case study

▉ The challenge:

Verifying employment status and credentials for new recruits and suppliers on LinkedIn posed a significant challenge. Many profiles contained self-reported and even fraudulent information, leaving HR and Identity and Access Management teams to manually verify employment resulting in increased costs, screening time and onboarding delays.

▉ The breakthrough:

EY teams developed a unique solution that combines the trusted-empowering technology of Microsoft Entra Verified ID with an identity fabric created by identity orchestration. By establishing an orchestration-based integration with LinkedIn, they created an Entra Verified ID process that significantly streamlined the validation of both employment candidates and suppliers. This solution not only met EY verification requirements but also utilized an innovative identity fabric technology for orchestrating the process, which allows for the solution to expediently onboard other enterprises or include any verification requirements.

While some companies may have the capacity to handle development internally, the EY solution offers significant reductions in deployment lead time through its flexible orchestration and interoperable processing. This extends beyond a direct integration between LinkedIn and Entra Verified ID, representing a sustainable, advanced solution that sets a new standard in the field.

▉ The result:

Through building our NextGen trusted identity solution as part of LinkedIn’s select pilot program, EY teams helped enable a streamlined HR onboarding processes by significantly reducing the time needed to verify employment and the authenticity of credentials.

Organizations utilizing verified credentials can automatically verify the authenticity and source of credentials on candidates’ LinkedIn profiles. This integration simplifies the verification process, fostering trust in connections, helping to enable more meaningful interactions.

Building on the pilot’s success, EY teams are now working with clients across multiple industries on sector-specific solutions and have deployed multiple verifiable credential solutions. One solution focuses on streamlining the medical credentialing process and improving patient and provider journeys within the health sector while another aims to help optimize repeatable identity proofing processes in the financial services sector to help enable transactions with the highest level of confidence with the push of a button.

▉ Microsoft technologies leveraged:

Microsoft Entra Verified ID

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Microsoft Viva empowers seamless digital-first employee experience transformation

Discover how an energy company overcame operational inefficiencies and improved customer service using the Microsoft Viva suite of applications. Streamlined communications, enhanced access to information, and a digital-first approach led to increased efficiency, rapid adoption, and elevated customer satisfaction.

female using digital tablet while examining a highway at dusk

Case study

▉ The challenge:

The client recognized the need to elevate their customer service by improving communication and operational efficiency across their operations. One area that required immediate attention was the lack of a suitable and extensible communication platform. Service call communications, both between field workers and internal support services, were fragmented and lacked seamlessness. This led to prolonged resolution times for customer issues, impacting customer service quality.

▉ The breakthrough:

To achieve streamlined communications and enhance efficiencies, EY teams identified a human-centered, digital-first workplace platform as the solution. Microsoft Viva offered a pathway to the desired future state. Leveraging four of Microsoft's Viva applications, particularly the Connections app and Microsoft Teams, the EY team connected field workers with support resources, enabling quicker and more accurate access to information. Viva also provided personalized document/resource access and intelligent search capabilities, further expediting access to relevant information. By incorporating Viva on top of the existing mobile access, the EY team facilitated collaborative work processes.

▉ The result:

By implementing Viva applications tailored to the client's requirements, the EY team significantly increased efficiencies across the organization. The introduction of tech-driven innovations established a user-focused and user-friendly environment, leading to rapid adoption of the technology. As a result, the workforce was empowered to complete tasks more efficiently, reducing frustrations and enhancing customer service.

Beyond the immediate benefits of shorter call times and improved employee and customer satisfaction, the implementation of Microsoft Viva enabled a digital-first customer service and employee experience transformation, driving efficiency and setting the stage for continuous improvement and operational excellence.

▉ Microsoft technologies leveraged:

_{Microsoft Viva}
_{Microsoft Teams}
_{Connections App}

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Discover how the EY-Microsoft alliance generates value for clients by unlocking the power of data and AI

Discover how an American manufacturer overcame operational constraints and streamlined production processes through partnership with the EY team. Leveraging Microsoft Azure technologies and the Power Platform, they achieved significant reductions in downtime and improved maintenance predictions, resulting in recovered sales revenue. This scalable framework provided by EY expertise in deploying Microsoft technology offers flexibility for future enhancements.

male hiker enjoying scenic view of town and river

Case study

▉ The challenge:

A publicly traded American manufacturer faced challenges due to operational constraints and complexities in its production processes. Demand for many of the company’s products outstripped production due to the building boom in 2021 and the necessity of personal protective equipment (PPE) and medical packaging during the pandemic.

Complicating matters, the client’s specialty product requires a complex, three-step manufacturing process, which resulted in production bottlenecks and downtime, and slowed production significantly. In a fast-paced manufacturing environment, each hour of downtime results in major losses. The client recognized that it could lose market share and its reputation for reliability if it did not get to the root of the issues and engineer a solution.

▉ The breakthrough:

The organization engaged EY services given the organization’s understanding of how to apply Microsoft technology to address core operational challenges through streamlining planning and scheduling processes. To meet the client’s requirements, the EY teams started by assessing existing operational processes and reviewed the plant floor to identify operations or steps that could be automated or improved. By employing Microsoft Azure technologies and the Microsoft Power Platform, EY teams were able to build a complex scheduling improvement model that balanced both operational and performance indicators.

▉ The result:

Over the course of a few months, a tailored approach was implemented that improved the client’s technology investments in Microsoft and EY Supply Chain & Intelligent Operations.

New technologies and greater efficiencies created a more manageable production schedule by reducing downtime and predicting needed maintenance.

For a manufacturer this large, each eliminated day of downtime per month from improved operations equates to about $1 million in recovered sales revenue. The new production schedule also produces less deterioration on the production machines and creates a predictive maintenance schedule to reduce expensive repairs going forward. This modern scheduling and planning framework provided by EY is scalable for future iterations. Microsoft Azure and Microsoft Power Platform deliver at speed with the flexibility to add incremental enhancements over time.

▉ Microsoft technologies leveraged:

_{Microsoft Azure Databricks}
_{Microsoft Power Platform}

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Embrace AI to bolster manufacturing efficiencies

With EY and Microsoft, unlock the power of data and AI to make every decision count.
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The EY and Microsoft Alliance

Together, we empower organizations to create exceptional experiences that help the world work better and achieve more.

Learn more

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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How can your business go from competitive to cutting edge?

Discover how the EY-Microsoft Alliance helps clients innovate beyond the competition.

Push the boundaries, unleash your potential, gain a competitive edge.

Inspiring innovation: Successful digital transformations with EY and Microsoft

Case study

▉ The challenge:

▉ The breakthrough:

▉ The result:

▉ Microsoft technologies leveraged:

Case study

▉ The challenge:

▉ The breakthrough:

▉ The result:

▉ Microsoft technologies leveraged:

Case study

▉ The challenge:

▉ The breakthrough:

▉ The result:

▉ Microsoft technologies leveraged:

Case study

▉ The challenge:

▉ The breakthrough:

▉ The result:

Over the course of a few months, a tailored approach was implemented that improved the client’s technology investments in Microsoft and EY Supply Chain & Intelligent Operations.

New technologies and greater efficiencies created a more manageable production schedule by reducing downtime and predicting needed maintenance.

▉ Microsoft technologies leveraged:

Explore more case studies

Insights

Trending topics

Spotlight

Services

Spotlight

Careers

Spotlight

Industries

Case studies

About us

Top news

How can your business go from competitive to cutting edge?

Discover how the EY-Microsoft Alliance helps clients innovate beyond the competition.

Push the boundaries, unleash your potential, gain a competitive edge.

Inspiring innovation: Successful digital transformations with EY and Microsoft

Read the full case study

Read the full case study

Read the full case study

Read the full case study

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