Accessibility Assessment

What EY can do for you

Digital accessibility is a legal and ethical imperative. Beyond legal requirements, following accessibility guidelines brings value to organizations by making their digital products and services usable for a wider audience. It is estimated that approximately 24% of adults in the European Union[1] experience some form of disability that may affect how they interact with digital content. This underscores that accessibility considerations impact a far larger audience than many organizations may assume, including people with temporary or situational impairments, diverse age groups, and long-term disabilities. Accessibility measures can significantly expand market reach while promoting inclusion and ethical standards across an organization.

EY teams combine deep technical knowledge with accessibility expertise to perform structured evaluations of digital interfaces. Using a proven methodology, we help organizations understand the current state of their digital assets, identify barriers to access, and create practical roadmaps for compliance and inclusive design. Our assessment methodology is aligned with WCAG 2.2 principles and can be tailored to specific user needs and legislative requirements. The WCAG principles include:

• Perceivable – Content and interface components must be presented in ways all users can perceive, such as providing text alternatives for non-text content, captions for multimedia, and ensuring sufficient color contrast.
• Operable – User interface components and navigation must be usable by all users, including full keyboard access, clear navigation, and avoiding elements that could cause seizures.
• Understandable – Information and operation of the interface must be easy to understand, with readable text, predictable navigation, and helpful instructions or error messages.
• Robust – Content must work reliably with current and future user agents, including assistive technologies, using clean, valid, and compatible code.

Our experienced professionals use a combination of automated tools, manual inspection, and assistive technology testing (e.g., screen readers, keyboard navigation) to evaluate compliance and user experience. The scope of our services includes:

• Websites (both public-facing and intranet)
• Web applications
• Mobile applications
• Internal platforms or portals
• Digital documents (e.g., PDFs, forms)

Following the accessibility assessment, EY team delivers a collection of structured outputs. These will contain:

• A summary of findings mapped to specific WCAG success criteria
• Prioritized recommendations for remediation of findings
• Technical and design-level guidance for development teams
• Optional support with re-testing and verification of fixes
• Optional support with employee training and awareness

We also offer complete compliance services for digital and regulatory requirements across all areas of law.

Our goal is to not only to meet regulatory obligations and reduce risks, but also to enhance usability for all users, broaden the potential customer base, and reinforce public trust in the organization. We view accessibility as an integral part of high-quality digital solutions that support sustainable, inclusive, and responsible business.