The desire to transact comes as the sector transitions from a traditional landscape to a system that will be defined by a new, changed market and technological conditions. Dealmaking in 2019 will be shaped by P&U companies’ decisions around the role they intend to play in this new ecosystem.
Almost all respondents (97%) say they plan to make significant investments in technology this year, with improving customer experience (24%) and creating new services or products (20%) representing the two main focal areas. Another 20% of those surveyed indicated they will make use of automation and artificial intelligence to increase personalized service offerings and customer service.
As new technology startups emerge, this may become a key focus of M&A. Seventy-two percent of respondents indicated technological innovation would have a very influential impact on their companies’ deal strategy.
To successfully implement an innovation strategy, companies need support from investors, regulators and boards of directors. P&U executives should consider working closely with stakeholders, including regulators, to legislate changes that allow them to pursue new, commercially competitive business models and innovative funding mechanisms.