- Often companies think about the initial automation project, but forget that ultimately RPA will deliver a virtual workforce that allows the business to task robots across the entire organization.
- There is significant body of evidence to show that RPA can deliver tangible business benefits across all types of companies, even those with the most archaic IT systems.
- While IT governance is essential, most software delivery methods are over-engineered for RPA – especially as RPA rarely changes existing systems, and processes are documented in the tool.
- Companies should look to challenge and simplify existing methods and use an agile delivery approach to deliver at pace.
- The cost arbitrage of RPA is significant – in European countries, a robot can be 10% to 20% of the cost of an agent. But more often than not, a robot only works on sub-processes and hence leaves a lot of the process that a robot cannot handle, and therefore limits savings achievable. But, for example, if we extend RPA into digital selfservice we see that benefits can be up to two to three times that of RPA alone.