EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Fraud Operations Services
We combine deep professional experience, proven ability to help deliver transformation projects and broad technical knowledge of the ServiceNow platform.
What EY can do for you
Helping to enable better, faster and more cost-effective payment fraud resolution.
Fraud Operations teams typically use multiple systems to conduct manual processes for their operational activities. This adds difficulty, time and greater possibility for user error. Faced with increasing complexity posed by scams and reimbursement, they need to optimize their operational processes, workflows and case management activities.
The global EY organization has developed an offering on the ServiceNow platform to help banks and payment processors resolve payment fraud cases faster and more effectively. This workflow solution enhances processes by integrating, automating and embedding controls wherever possible. It provides a single user interface for colleagues and customers to complete their holistic journeys and deliver on their moments that matter.
Key differentiators
- Unified UI: a single, integrated experience layer across the end-to-end journey allowing users to trigger workflows, automations and approvals.
- Workflow: pre-configured fraud workflows in ServiceNow to seamlessly help manage and orchestrate fraud cases in detail and handovers between all connected teams with embedded Artificial Intelligence (AI) to route based on value, risk, vulnerability and criticality.
- Experience: embedded into existing channels to provide customers with a seamless, easy and quick journey to increase self-service and improve NPS scores.
- Integration hub: pre-defined capabilities for integrations with fraud decisioning systems and organizations’ core applications.
- Dashboard and reporting: real-time data visualized in customized dashboards allowing instant and bespoke reporting.
- Advanced automation: integrated AI, Machine Learning, GenerativeAI, Robotic Process Automation helping enable analysis of unstructured information, processing of manual activity, intelligent insights, agent augmentation and integration to core systems.
Offering benefits
Potential benefits of using the Fraud Operations services:
- Gain trust of customers and enhance brand image
- Reduce risk of fines from regulatory bodies and governments
- Reduce payments fraud operating costs by >40%
- Improve customer NPS scores
- Have happier, more engaged workforces
- Fulfill our roles as custodians of our communities and societies