EY Beyond HR payroll services

What EY can do for you

EY research shows that payroll has significant potential for optimization — and that technology has the capability to help realize this potential. Yet organizations are not fully leveraging their transformational technologies.

This offering transforms payroll by using ServiceNow as the system of action to orchestrate processes. This approach provides transparency, governance across the organization and essential analytics to meet the rising expectations of employees and business users alike:

• Reduce payroll leakage: Payroll leakage amounts to a significant portion of organizations’ annual salary bill.
• Apply central governance to identify bottlenecks, understand trends and issues and have visibility of your controls and compliance requirements.
• Utilizing a middle layer to consolidate a complex payroll landscape makes this service vendor agnostic, with a short timeline to implement.
• With global control, there is an opportunity to centralize and globalize payroll services that do not need to be locally supported.
   

Offering benefits

Payroll Services built on ServiceNow provide frictionless experiences and effective results for employees and the payroll function:

• Employee queries are routed directly to a person with the right skills to give a timely answer and resolve queries more efficiently. Increased visibility of case management allows in-depth root cause analysis to avoid recurring issues. 
• Payroll professionals can manage a multi-country payroll operation centrally, enjoying real-time visibility. 
• HR and compensation specialists can easily submit data to Finance and Payroll teams for validation, in a structured and potentially automated manner. 
• Data submissions to Payroll Vendors by Payroll Managers are completed by the data owners. The Payroll team is able to control and validate submissions centrally.
• Payroll Managers can see how the team is performing, how the payroll operation is running and spot potential risks. They can track timeliness, error rates, data input issues and pay issues.
   

Why EY and ServiceNow

Client value add determines EY teams’ implementation methodology and use of differentiators for payroll implementations involving a payroll vendor.

• Improve the value of talent
• Provide complete workforce visibility
• Reduce and mitigate global business risk
• Realize cost savings through increased efficiencies across people, investments, technology, and geographies
• Streamline core payroll processes with a global model that can adapt to local needs
• Uphold your global compliance obligations
• Reduce the time payroll spends on low value activities
• Improve delivery, process and staffing models
• Help reduce stress on internal resources during implementation
• Clear definition of project scope
   

Offering differentiators

At EY, we combine the capabilities of a Leader and Star Performer in payroll services¹ and ServiceNow Services²

The structured, phased approach to transforming payroll considers leading services and solution-specific implementation requirements to address a client’s scope and business objectives. The methodology is supported by three layers of support – program management, change management communications and training and executive sponsorship.

• Project plan integration between vendor and clients 
• Data mapping between applications 
• Conversion planning and testing for client
• PMO skills to integrate client activities and payroll vendors
• Extensive knowledge to support process development and leading practices
• Experience in Payroll vendor implementations
• Skills and experience in over 140 countries 
• Broad understanding of global Payroll requirements
• Broad view of global mobility