A recent survey conducted by EY Law and the Harvard Law School Center on the Legal Profession revealed that law, procurement and commercial contracting departments are under increased pressure from boards, CEOs and CFOs to operate differently.
We speak to Rishi Ballakhan, EY Asean Legal Operations Leader, to understand the challenges faced by in-house law departments and how EY teams work with them in their transformation journeys to play a more strategic role in driving business objectives.
From your perspective, what are some of the issues and challenges that in-house law departments currently face?
Since the 2008 global financial crisis, there has been increased pressure for law departments to step outside their comfort zones and operate like other departments in the business. This trend started in the US and Europe and has been making its way around the world.
According to the 2021 EY Law Survey, a key challenge that law departments face is in reducing their overall expenditure. At the same time, the legal and regulatory landscape has become increasingly complex, with organizations facing more legal challenges and risks. With working from home becoming common due to the pandemic, law departments have to help organizations manage and protect their companies from the risks involved. Accordingly, law departments that were already stretched thin are expecting a significant increase in the workloads. What this means is law departments are being challenged to do more with less.
Law departments also need to transition to become business value creators. Only half of the general counsels (GCs) surveyed said their law department is effective at adding value to the business. There is a clear need for the function to be a strategic partner to the business, yet only 52% reported that their day-to-day work is aligned with the broader business strategy.
Eliminating inefficiencies in existing processes that are stifling revenue recognition and growth is also important. Almost all business development leaders surveyed said they faced challenges working with their contracting teams, with 57% reporting that such inefficiencies in the contracting process have resulted in lost business. Therefore, law departments are now challenged to review their workflows and processes, drive improvements and enable the business to operate efficiently, while controlling risk.
Do you think accelerated digitalization brought about by the COVID-19 pandemic has an impact on how law departments will work in the future?
Digitalization, accelerated by the COVID-19 pandemic, has changed the business landscape. Added to the change already underway from a broader digital transformation perspective, there is a significant impact on law departments.
There are heightened legal risks that the law department has to manage. Take for example how organizations must comply with the related privacy, cybersecurity and employment laws, particularly with the rise of remote working. Organizations’ desire to digitalize increases the burden on their law departments as they deliver their core responsibility in advising and protecting their organizations.
And while digitalization has also brought about an influx of digital tools and solutions that can help increase productivity, law departments have either had challenges successfully deploying technology or have been slow to adopt them.
According to the EY CEO Imperative Study 2021, digital transformation is ranked as the number one priority among CEOs. However, 70% of Asia-Pacific in-house counsels in the law survey said they do not have the technology needed to do their jobs, and interestingly, only 50% of law departments have made greater use of technology in the last 12 months. GCs in the region clearly agree that digital transformation can help — 50% of them believe that greater use of technology offers significant or very significant cost-saving opportunities but have not been able to move the needle on implementation in their departments.
Several factors are driving this discrepancy between intention and action. These include challenges in finding the right technology, implementation taking too much time, or a lack of investment. In fact, 97% of law departments reported facing challenges in securing budgets for technology investments. GCs recognize the need for technology, but it is important for law departments to firstly consider different approaches when developing the business case for technology investments. Secondly, they need to think about the approach, identify the desired outcome and plan the process before implementation, so that the use of technology is optimized.