In this third episode of the Transforming Retail podcast, our panel discuss the metaverse and what it means for the future of retail and the shopping experience.
Our third episode features Thomas Harms, EY Global Retail Leader; Jon Copestake, EY Global Consumer Senior Analyst; Ian Johnston, founder of Quinine; and Nicole Srock.Stanley, CEO of dan pearlman Group.
Key takeaways:
- How do retailers make sure they align their values in both the virtual and the real worlds?
- How can the metaverse enhance the customer journey?
- Will the virtual world become more than just a digital twin store?
- Can the metaverse be assessed as a place to make customers’ physical lives cheaper, faster and more connected?
You can also listen to this podcast on Amazon, Apple and Spotify.
For your convenience, full text transcript of this podcast is also available. Read the transcript.
Presenters
Thomas Harms
EY Global Retail Leader
Jon Copestake
EY Global Consumer Senior AnalystPodcast
Episode 3
Duration 17m 47s
In this series
Series overviewWhat will the metaverse bring to the future of retail?
Episode 3
Presenters
EY Global Retail Leader
EY Global Consumer Senior Analyst
Is data delivering an improved customer experience?
Episode 2
Presenters
EY Global Retail Leader
EY Consumer Data & Analytics Leader
What experiences do London’s retailers have in store for shoppers?
Presenters
EY Global Retail Leader
EY Global Consumer Senior Analyst
