Three considerations for CEOs to unlock human potential through digital transformation.
Digital transformation crops up frequently in boardroom conversations but there is a lack of clarity about what digital transformation actually is. Often it is interpreted in terms of process automation and investment in exciting emerging technologies such as artificial intelligence (AI), blockchain, data analytics and the Internet of Things (IoT). In actual fact, however, any successful digital transformation strategy is – at its heart – a human strategy.
Why do I say that? Because an organization can only harness the full potential of technology if its people understand it, value it and – of course – use it. In some respects, you could even say the phrase 'digital transformation' itself is a bit of a misnomer. Technology alone does not and cannot, transform organizations. People transform organizations and drive business growth when they are empowered by technology which enables them to generate new ideas, by working in new ways, with new partners.