EY today announced that Gartner, Inc., named EY a “Visionary” in its Magic Quadrant for Customer Relationship Management (CRM) and Customer Experience (CX) Implementation Services, Worldwide.
Gartner evaluated 18 providers of CRM and CX strategy and implementation services, and positioned EY as a “Visionary” for completeness of vision and ability to execute.
Bill Kanarick, EY Global Customer Leader, says:
“Customer expectations continue to change rapidly, along with the pace of digital transformation, and the two are inextricably linked. To remain competitive and relevant, and to secure and keep customers engaged, organizations must provide customers with a superior and differentiated experience. EY has an ability to fuse business goals – with the customer at the core – with a focus on strategy and implementation, which helps clients to achieve the high levels of customer engagement necessary to succeed in digital transformation.”
According to the report, “Gartner defines the CRM and CX implementation service market as project-based services to help clients develop a CX strategy, transform a customer relationship, and/or design, build, integrate and deploy process change and technology solutions that improve interactions between organizations and their customers. These services are specific to improving clients’ sales, customer service and marketing operations and interactions with customers and also include commerce transaction enablement.”
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