EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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Service Transformation Solution
Build customer centricity and stay ahead of market trends through tech-enabled service transformation. By understanding customer needs and service priorities, and targeting areas of value, EY teams help deliver better customer and commercial outcomes by becoming insight-led, responsive and agile.
Customer-centric service offerings
Build data-driven, human centered service offerings that drive customer satisfaction and loyalty.
Omnichannel experience
Provide a connected and consistent experience for customers across all channels.
Technology implementation
Invest in the right technology and implement it effectively across service offerings.
Your business challenge
The service industry is being shaped by increasing and evolving customer expectations, continued channel expansion, and new technologies that change the way businesses interact with consumers.
The pace of change has created countless opportunities for organizations to better understand their customers and build next-generation, data-driven service approaches. : Companies that recognize the importance of customer-centricity and drive service transformation can become customer experience (CX) leaders.
Customer experience (CX) - leading executives have three top customer service priorities:
- Driving a simplified user experience with reduced operating costs
- Leveraging data and technology to provide digital care and develop AI ecosystems
- Retaining, developing and enabling the best people
Solution features and functionality
By reimagining their customer service capability with help from generative AI, companies have a unique opportunity to become CX leaders. To find out how the customer service can become predictive, proactive, perceptive, more efficient in customer interactions, and a growth enabler for the entire enterprise, click through the 5 steps below.
Why EY
The EY organization has over 8,300 transformation practitioners in customer-related areas across 150 countries who are market leaders, providing help with enterprise efficiency and growth through targeted transformational interventions.
Discover related EY services:
Latest thinking
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Dow’s bold approach to customer experience
Read this case study to learn how Dow’s innovative customer experience program is helping revolutionize the B2B industry.
How to balance the CPG, retail and consumer relationship
Why the changing dynamic in the CPG and retail relationship, means consumer-centricity is more important than ever to stay relevant. Find out more.