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Service Transformation by EY Studio+

Build customer centricity and stay ahead of market trends through tech-enabled service transformation. By understanding customer needs and service priorities, and targeting areas of value, EY Studio+ helps develop better customer and commercial strategies that are insight-led, responsive and agile.

The team

Photographic portrait of Cat Haines
Cat Haines
EY Studio+ Global Service Transformation Solution Leader
Photographic portrait of Sameer Gupta
Sameer Gupta
EY North America Financial Services Organization Advanced Analytics Leader
Photographic portrait of Laurence Buchanan
Laurence Buchanan
EY Studio+ Global Managing Partner

Customer-centric service offerings

Build data-driven, human centered service offerings that drive customer satisfaction and loyalty.

Omnichannel experience

Provide a connected and consistent experience for customers across all channels.

Technology implementation

Invest in the right technology and implement it effectively across service offerings.

Positively responsive service

Are you ready to put customers at the heart of your service transformation, with EY Studio+?

Learn more on studio.ey.com
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The team

Cat Haines

EY Studio+ Global Service Transformation Solution Leader
Building high-performing teams to solve complex challenges around transforming customer experience. Helping clients navigate increasing complexity and competition. Fitness enthusiast. Keen cyclist.
Sydney, AUS

Sameer Gupta

EY North America Financial Services Organization Advanced Analytics Leader
Leader of a strong cross-functional team focused on solving complex business problems with AI-driven approaches. Hobbyist woodworker. Culinary enthusiast. Father.
New York, USA

Laurence Buchanan

EY Studio+ Global Managing Partner
Helping clients navigate the transformation age through human-centered design and digital transformation.
London, GBR
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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
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