Technology leaders’ agenda

To strategically transform, leaders need to deliver tech at speed, innovate at scale and put humans at the center.

How to unlock business visibility for real-time insights

In this webcast, panelists discuss leading technologies and practices to seamlessly unify data and make better business decisions faster.

 

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The pressure is on technology leaders (chief information officers, chief technology officers and chief data officers) to strategically lead businesses forward. As digital acceleration transforms industries and customer and employee expectations, these leaders have a vital role in deploying technology and data to integrate functions, and enable new business models seamlessly. Delivering visibility with reliability, flexibility, and security is the key to unlocking long-term value for all stakeholders. Here are six actions to focus on:

  • Relentless focus on the customer and the entire value chain

    Almost half of all companies say meeting changing customer demands is driving their digital transformation. Giving customers visibility into your organization, supply chain and product quality, and delivery builds trust to meet customer expectations. Technology leaders need to partner even more with the business to power new customer-centric strategies and experiences with technology.

    In a touchless world, how will you embrace technology?

    We’re wary of touch like never before. Yet fundamentally altering how people interact with technology holds promise and peril for companies.

    4 Dec 2020 EYQ

    Three ways companies can be more customer-obsessed using tech

    Brands need a loyal consumer base more than ever. So how can they become more obsessed with their customers?

    18 Nov 2020 Jim Little

    How do you create customer intimacy without proximity?

    The shift in customer behavior caused by the pandemic is driven by three dominant consumer expectations.

    22 Jul 2020

  • Utilize analytics and AI for deeper visibility and insights

    Trusted data and AI are a fast track to gaining value-driving and monetizing insights. “The future is about embedding AI in core processes. That way, companies get smarter by the second,” says Beatriz Sanz Sáiz, EY Global Consulting Data and Analytics Leader. Focus on where problems and opportunities lie – customer experience, product innovation and personalization, supply chain and operations, pricing – and integrating AI into associated processes and business needs.

    Scaling AI across an enterprise’s operations will require data platforms where data is trusted, consistent, secured and ready to use in real-time — an evolution toward modern “Business Data Fabric architectures.”

    How does trusted data help you realize transformation?

    As the transformation agenda accelerates, leaders must put the data underpinning key decisions to the trust test.

    29 Jan 2021

    How forward-thinking organizations are becoming data-driven

    AI, data and analytics technologies are evolving, and many organizations are struggling to keep up.

    19 Mar 2021

  • Modernize IT for efficiency, resilience and agility

    IT budgets are under considerable pressure: there is so much potential for new technology to explore, particularly in cloud applications, but limited or even shrinking funds to pay for it. Modernizing and automating IT, addressing technology debt, re-imagining the operating model, increasing resiliency and improving security are critical for a company to position itself for a more technology and data-intensive business environment. Leading companies are making the case to modernize IT while also investing in building a digital foundation to drive long-term growth.

    What you need to know about accounting for cloud computing

    Businesses that enter into cloud computing arrangements need to consider the appropriate accounting treatment for the costs incurred.

    23 Oct 2020

    Ten steps to consider for your cloud journey

    Organizations with a cloud-enabled IT operating model have been less prone to disruption of their business operations during the pandemic.

    14 Aug 2020 EY Global

  • Increase flexibility by nurturing ecosystem partnerships

    Cultivating partnerships across a digital ecosystem is fundamental to success in today’s rapidly evolving technology and competitive landscape: 68% of digital transformation leaders think it’s the only way to succeed. Seek out new partnerships and curate ecosystems of value to move at speed, create new products and services and deliver on customer expectations.

  • Make strategic moves in the war for talent

    “Organizations that are not laser-focused on humans at the center and solving the skills gap problem face serious competitive risks for productivity, innovation and growth,” says Liz Fealy, EY Global PAS Solutions and PAS Workforce Consulting Leader. Technology leaders need the visibility to understand current and future skills gaps and develop “build, buy and borrow” talent interventions accordingly. Recruit scarce skillsets or bring them in from the ecosystem, future-proofing leaders and teams by upskilling them with digital, adaptive and agile capabilities, and reskilling from a technical and functional perspective to deliver against business objectives.

    How employers and employees are envisioning the reimagined workplace

    As lockdowns are lifting, organizations are beginning to imagine new methods of working, collaboration and effective leadership.

    23 Apr 2021

  • Manage risk and maintain trust among stakeholders

    New technologies introduce new demands on security, in addition to those of existing infrastructure. Deploying in a cloud environment raises new concerns of business interruption and valuable data protection. If customers and business partners don’t trust your technology, they simply won’t use it. Maintain resiliency and visibility with your stakeholders by adopting a risk-optimization mindset across your technology portfolio.

    How Internal Audit is helping organizations build trust

    As new technologies emerge, Internal Audit functions must stay ahead of disruption and maintain trust within their organization.

    27 Apr 2021

    What is intelligence without trust?

    We explore five key areas that can help business leaders build trust, even as AI continues to transform businesses.

    11 Apr 2019 Nigel Duffy

EY Tech Horizon study

Explore leadership perspectives on technology and transformation.

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How EY helps orchestrate ecosystems of value

EY orchestrates ecosystems for our clients, helping create long-term value, transform business models and drive innovation.

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Analyst recognition

EY is positioned a leader in the Magic Quadrant for Data and Analytics Service Providers, 2021 by Gartner.

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