How can digital government connect citizens without leaving the disconnected behind?

Government and Public Services How can digital government connect citizens without leaving the disconnected behind?

Without a deeper understanding of people’s relationships with technology, governments risk disconnecting as many citizens as they connect.

Featured insights

We're asking #BetterQuestions

Swipe to discover

The CFO Imperative: How can corporate reporting connect your business to its true value?

Read more

Employee health and wellbeing

Talent and workforce

Customer and brand

Financial and investor

Risk

Government and public
policy

Technology and infosec

Insurance and legal disputes

Supply chain and global
trade

COVID-19 Enterprise Resilience Framework

Resilient enterprise

Our framework identifies nine areas businesses can address to build a structured and comprehensive approach to crisis management and business resilience.

Navigate the nine dimensions of our framework, or find out more about our Enterprise Resilience Tool.

Employee health and wellbeing

What matters most:

Promoting employee safety and wellbeing
Public health information
Support for impacted employees

Explore

Talent and workforce

What matters most:

Employee relations
Talent initiatives
Business traveller

Explore

Customer and brand

What matters most:

Safety-based customer experience
Direct to consumer and e-retail
Packaging and delivery innovation

Explore

Financial and investor

What matters most:

Liquidity, cash flow, credit and capital
Regulatory/disclosures
Investor trust
Tax strategies and tax accounting

Explore

Risk

What matters most:

Enterprise risk planning
Risk identification
Scenario planning
Continuity and recovery
Response and monitoring

Explore

Government and public policy

What matters most:

Geopolitical risks
Country risks
Regulatory changes
Leadership and public policy engagement
Sustainability

Explore

Technology and infosec

What matters most:

Infrastructure framework
Cyber resilience
Digital customer channels

Explore

Insurance and legal disputes

What matters most:

Business interruption
Supply chain claims
Legal and contract disputes
Event cancellation

Explore

Supply chain and global trade

What matters most:

Supply chain resilience
Third-party service providers
Sustainability

Explore

Employee health and wellbeing

What matters most:

Promoting employee safety and wellbeing
Public health information
Support for impacted employees

Explore

Talent and workforce

What matters most:

Employee relations
Talent initiatives
Business traveller

Explore

Customer and brand

What matters most:

Safety-based customer experience
Direct to consumer and e-retail
Packaging and delivery innovation

Explore

Financial and investor

What matters most:

Liquidity, cash flow, credit and capital
Regulatory/disclosures
Investor trust
Tax strategies and tax accounting

Explore

Risk

What matters most:

Enterprise risk planning
Risk identification
Scenario planning
Continuity and recovery
Response and monitoring

Explore

Government and public policy

What matters most:

Geopolitical risks
Country risks
Regulatory changes
Leadership and public policy engagement
Sustainability

Explore

Technology and infosec

What matters most:

Infrastructure framework
Cyber resilience
Digital customer channels

Explore

Insurance and legal disputes

What matters most:

Business interruption
Supply chain claims
Legal and contract disputes
Event cancellation

Explore

Supply chain and global trade

What matters most:

Supply chain resilience
Third-party service providers
Sustainability

Explore

The better the question. The better the answer. The better the world works.

Case study: How real-time satellite data is keeping supply chains moving

With COVID-19 disrupting global supply chains, EY moved fast to help an advanced manufacturing company maintain the flow of essential goods.

The better the question. The better the answer. The better the world works.

How do you respond when certainty is in short supply?

The pandemic has had far-reaching effects on supply chains everywhere.

COVID-19 is causing significant impact to global trade and product flow. Moving physical goods is especially challenging. With people in lockdown, and many businesses not operating as normal, the logistics of transportation are becoming increasingly complex – causing real problems for customers.

EY was already working with one of the world’s largest advanced manufacturing companies to improve their supply chain when the pandemic hit. We immediately increased our focus and deployed advanced analytics, including process mining and satellite imaging, to anticipate customer demand while maintaining the flow of goods through key ports.

The better the question. The better the answer. The better the world works.

Using advanced analytics to avoid supply disruptions

We gave the client the tools they needed to make better-informed decisions.

First, we asked three vital questions:

What if we need to explore alternate routes to market?
Do current production flows make sense when some customers are shutting down while others are ramping up?
How can data and analytics help us make real-time decisions that will keep supply chains functioning effectively?

Using satellite data to make better choices

Knowing what is happening on the ground is key. Satellite data tells us what is going on in ports around the world. This means we know where the biggest challenges are. Analytics are helping us make intelligent decisions and act fast to manage congestion and delays. This knowledge means we can anticipate issues and re-route material flows to minimize disruption.

This insight enables our client to make better decisions and keep vital goods flowing. But it also helps our client’s people. The stress and anxiety involved in making judgement calls in times of crisis is huge. Giving people access to real-time data helps them make more informed decisions and takes some of that pressure away.

Using historical production patterns to shape operational plans

As well as maintaining the supply of vital goods, we also wanted to enable our client to keep track of demand and run their operations effectively and efficiently. By analyzing current and historical sales orders as well as production patterns over the last 12 months, we’re giving our client the tools to determine whether to pause, reduce, or ramp up their production runs.

How EY can help

Supply chain and operations

Based on your overarching strategy, we’ll help redefine your end-to-end supply chain and operations to support your enterprise objectives.

The better the question. The better the answer. The better the world works.

Building a data-driven approach to supply resilience

Armed with new knowledge, our client is getting essential goods to the people who need them most.

It’s efforts like this that are helping to ensure that the world’s supply chains stay resilient amid the COVID-19 pandemic.

Our work has already delivered some immediate benefits:

We moved rapidly to keep the supply chain working and materials flowing.
We also identified an escalating backlog issue caused by logistics delays and developed mitigation strategies.
We empowered our client’s workforce to make informed decisions that would ensure they help maintain their reputation as a trusted supplier.

And the analytics we’re deploying, alongside the data-driven approach we’ve designed, is giving our advanced manufacturing client a unique ability to manage their risks, ensure minimum disruption to supply chains, and to continue to run their business efficiently and effectively.

Ultimately all of our efforts are designed to do one thing: keep the world’s supply chains moving so essential goods get to the people who need them most.

Worker checking products freezer truck tablet

Young-woman-using-a-laptop-to-connect-with-her-friends-and-parents-during-quarantine

Tax and Law updates

Updates on Law and Tax regulations

Click on the button below to discover our Tax and Law updates

Discover more

IFRS

IFRS technical resources

IFRS technical resources has all the practical technical guidance, latest thinking and tools from EY financial reporting professionals

Discover more

EY Global review 2020

Discover what we're doing globally to reframe the future and create long-term value for our clients, our people and society

Discover more

EY News

Featured press releases

FIA and EY Vietnam sign MOU on attracting FDI into Vietnam

6 Oct 2020 Hanoi VN

EY announces first-ever virtual corporate MBA free to all EY people

30 Jun 2020 Hanoi VN

More press releases

Organisations need to be on high alert and ready for potential cyber threats

Hanoi, 7 August 2019 As digital transformation proceeds, and new technologies are exposing organizations to new vulnerabilities, the business cyber security cognition must be at quick pace. Otherwise, it will leave loopholes for hackers to cause severe damage to the business and its customers.

7 Aug 2019

EY Vietnam received Prime Minister’s Certificate of Merit

Hanoi, 1 January 2019 EY Vietnam and Mrs. Huong Vu, Tax Partner, were honored to receive the Prime Minister’s Certificate of Merit for achievements in building and developing tax consulting services in Vietnam over the past 5 years, from 2008 to 2012. The Certificates of Merit were presented at the Second Term meeting of the Vietnam Tax Consultants’ Association (VTCA) held on 26 April 2013 at the office of the Ministry of Finance in Hanoi.

1 Jan 2019

EY Vietnam receives Certificate of Merit from State Securities Commission of Vietnam

Hanoi, 3 September 2019 Under the decision No 526/QĐ-UBCK signed on 28 August 2013, Ernst & Young Vietnam Limited (EY Vietnam) was honored to receive the Certificate of Merit from the Chairman of the State Securities Commission of Vietnam (SSC) for its contribution in supporting SSC in developing risk management practice in Vietnam.

3 Sep 2019

Visit the newsroom

Feed

Join EY in conversation