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Kolkata, India
Souvik serves as a Pega Solutioning Leader. He helps organizations shape and deliver enterprise transformation initiatives using Pega's workflow, customer engagement and intelligent automation capabilities. His focus is on translating business objectives into practical, scalable solutions that improve customer experiences, operational efficiency and business agility.
Over his career, Souvik has worked with organizations across the insurance, banking and public sectors in the UK, Europe, Asia-Pacific and North America. He has extensive experience in solution strategy, transformation roadmaps, enterprise architecture and leading global teams through complex business and technology change programs.
Souvik holds an MBA from XLRI Jamshedpur and a bachelor’s degree in commerce (Accountancy) from the University of Calcutta.
How Souvik is shaping the future with confidence
Souvik helps organizations navigate digital transformation by combining strategic thinking with practical solution design. He has shaped Pega-based transformation programs that enable clients to modernize legacy processes, enhance customer and employee experiences, and accelerate business outcomes.
More recently, he has focused on helping clients unlock value from AI-enabled workflows, decisioning and automation capabilities, ensuring innovation is aligned to business priorities. By bringing together business, technology and delivery perspectives, he helps organizations make confident transformation decisions and build solutions that are scalable, sustainable and outcome-focused.
He is also passionate about mentoring teams and developing future technology and transformation leaders.