Press release

30 Nov 2020 London, GB

HFS Research names EY as No. 1 provider overall in employee experience for HR services

LONDON, 30 NOVEMBER 2020. EY has been named the No. 1 provider of HR services in the HFS Research Employee Experience Services 2020 HR Transformation and Strategy report.

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EY Global Consulting and Strategy and Transactions Media Relations and Social Media Associate Director

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EY has been named the No. 1 provider of HR services in the HFS Research Employee Experience Services 2020 HR Transformation and Strategy report (pdf) .1  

EY People Advisory Services, which helps organizations effectively harness their people agenda as part of a highly integrated business strategy, was cited for its execution, innovation and voice of the customer. 

The HFS report examines how consultants and HR service providers are evolving their practices to support the rapidly changing dynamics of employee experience and HR services within organizations.

Mike Bertolino, EY Global People Advisory Services Leader, says:

“It has always been critical to support companies and help position them to look after their most valuable and precious asset: their people. This has become more vital than ever, as companies continue to re-think roles and the employee experience to build long-term value. It’s the people that innovate technology, activate the assets and delight the customers they serve across the value chain. With the onset of the COVID-19 pandemic, it’s been absolutely essential for organizations to stabilize and adapt quickly, transforming their businesses to implement technology at speed, innovate at scale and most importantly, put humans at the center of their strategy and decision-making.”

The HFS Top 10 research is based on a comprehensive analysis of employee experience services and solutions. Participating organizations have been assessed on three criteria: Voice of the Customer, Ability to Execute, and Innovation Capability.

EY strengths noted in the report include: 

  • The ability to help clients think differently, present current leading practices and devise next-gen solutions with data solutions to identify the most pressing issues and opportunities
  • Operating horizontally with HR services across organizations, both of which are key to experience and deriving long-term value 
  • Regional emphasis among the global EY network, which helps ensure that critical skills are available at scale for local markets while tapping into a global network and resources, and
  • An internal practice that bring proven people solutions to market, such as the EY PX360 solution, developed with SAP® SuccessFactors® and Qualtrics, which helps enable businesses to pull experience data and operational data from multiple SAP and other systems to derive real-time insights about employees’ and contingent workers’ experiences

Sarah Little, HFS Director of Content & Strategy, CEO’s Office, says:

“More and more, companies must put customer experience at the forefront to stay relevant, fend-off disruption, drive consistent improvement to their balance sheets and delight customers. Business leaders are recognizing the imperative to bring people, process and technology together. Our report recognizes the leaders in HR services, such as EY, who are leading the way in helping companies unleash the power of the enterprise by driving the employee experience within the HR function in concert with leadership across the organization.” 


Notes to Editors

About EY

EY is a global leader in assurance, tax, strategy, transaction and consulting services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all of our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients. Information about how EY collects and uses personal data and a description of the rights individuals have under data protection legislation are available via For more information about our organization, please visit

About EY People Advisory Services 

As the world continues to be impacted by globalization, demographics, technology, innovation and regulation, organizations are under pressure to adapt quickly and build agile people cultures that respond to these disruptive forces. EY People Advisory Services believes a better working world is helping our clients harness their people agenda — the right people, with the right capabilities, in the right place, for the right cost, doing the right things.

We work globally and collaborate to bring you professional teams to address complex issues relating to organization transformation, end-to-end employee lifecycles, effective talent deployment and mobility, gaining value from evolving and virtual workforces, and the changing role of HR in support of business strategy. Our EY professionals ask better questions and work with clients to create holistic, innovative answers that deliver quality results.

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    1. HFS Employee Experience Services 2020, HR Transformation and Strategy, October 2020, by Phil Fersht, CEO & Chief Analyst and Sarah Little, Director of Content & Strategy, CEO’s Office