How EY is delivering an exceptional experience for its workforce

A global professional services organization with more than 300,000 people, EY recognized that megatrends – including shifting demographics, digital disruption and evolving expectations between the member firm employees and employers — were fundamentally reshaping the workplace. To stay ahead of the curve, deliver an exceptional employee experience and ultimately, better serve clients, the EY talent leadership team embarked on an end-to-end HR transformation, enabled by SAP SuccessFactors solutions.  Penny Stoker, Global Leader of HR Services states “EY people are deeply committed to building a better working world: for EY clients, for the EY organization, and for their communities. By investing heavily in employee experience, and the related tools and technologies that enable it, our people can focus on what matters most.”

The most progressive businesses recognize the enormous benefit in putting humans — customers, employees and communities at large — at the center of how they build and evolve their businesses. With this in mind, EY People Advisory Services designed a full journey roadmap, crafted an organization design and globally consistent operating model, delivered the technology implementation and developed the necessary change management strategy to enable one of the largest HR transformation projects to date. The approach is deliberately designed to support the commitment EY makes to its people (the exceptional EY experience is yours to build), and its professionals’ increasing desire to curate careers tailored to their unique skills, interests and aspirations; requiring a solution beyond a moment-in-time strategy

Guy Heiser, a Partner at Ernst & Young LLP and leader of the project for People Advisory Services, states “The global transformation of EY Talent represents one of the largest and most complex programs in the world. The full breadth of EY advisory capabilities, including people consulting, technology consulting and business consulting, was leveraged to deliver a fundamental change in the experience of 300,000 member firm employees across the globe.”

Building a consumer-grade experience for the organization’s workforce has afforded them the ability to rapidly onboard, continuously upskill, self-manage all career-related transactions with ease, all through the use of next-generation technologies underpinned by AI and delivered seamlessly across devices. Trent Henry, EY Global Vice Chair – Talent, says “As an organization we want to lead digital disruption and not wait for it to impact us. Our Talent Technology Strategy was designed to deliver business value through providing the best possible experience to our people. Getting this right means we fundamentally transform what it means to have and build a career at EY, so our people can focus on delivering exceptional service to clients.”

The EY organization was aware of the need for a compressed innovation timeline and prioritized making ideation, prototyping, piloting and commercialization happen on parallel tracks in order to deliver accelerated time to value and impact to the organization early as possible.