This year, more than ever, has demonstrated the importance of enabling our people to help solve the world’s toughest problems, support the creation of long-term value and bring out the best in themselves and others.
We also prioritized the health and safety of EY people, clients and communities by swiftly implementing guidance for travel, meetings and events, as well as a safe return to EY offices and client sites.
Ongoing EY investments in technology, combined with a strong existing culture of flexible working, meant we also quickly adapted to a fully remote work environment for nearly 300,000 EY people.
We were also particularly aware of the need to be even more intentional about what EY people need to support their well-being. From the outset, additional resources and benefits for EY people were developed, based on local needs, including increases in childcare provision, and mental and physical health resources.
At the same time, we remain focused on ensuring that EY people can continue to build the exceptional experiences they need to thrive, in a very fluid environment.
EY is investing to empower people with the right mindsets and skill sets to navigate what’s next. This will help create agile and engaged teams who deliver exceptional service, and create long-term value to clients and society.
One of the important ways we’re doing that is by updating the promise we make to EY people. We have long said that people have an exceptional experience at EY. That is as true today as ever, but it doesn’t just happen – EY people need to make it happen.
EY provides the opportunities and EY people build their own exceptional experience. To better reflect this, ‘‘The exceptional EY experience – it’s yours to build’’ is the new promise to EY people.
Sharpening the skills of current EY people is crucial; we also know, that as clients’ needs become more complex, we need people from a broader range of backgrounds than ever before.
That means attracting, recruiting and retaining people with diverse perspectives and aspirations, who want different experiences. Today EY has more than 40,000 specialist technologists – AI specialists, mathematicians, data scientists, software engineers, product managers and UX designers – working alongside people with backgrounds in strategy, consulting, accounting, finance, law and tax.
We know that to serve clients today we want the best ideas from the broadest group of people; and we need to value differences and team inclusively to build safety and trust.