How evolving talent strategy is reshaping software business models

In this episode, we discuss how research and development (R&D), team operating models, geographical distribution, and compensation have all been altered in the software industry and how that affects M&A.

Join us as we talk about how the software economy and the businesses that power it have evolved, the disruption that the pandemic and macroeconomic environment are causing in the industry, and how decision-makers can proactively manage and leverage this disruption to move their long-term growth strategy forward.

For the software industry, flexibility is one of the key watchwords, especially as workers demand more flexibility in when and where they work. Companies need to consider how that flexibility affects not just the way they develop products, but their entire operating model. Leaders also need to think very intentionally about how they impart the organization’s culture to new joiners in the workforce. If you don’t get the culture right, you won’t be able to do anything else right.

The elements of flexibility and culture are also essential when considering potential mergers and acquisitions. How the target company is adapting to a new operating environment is a key indicator of how well it might fit in and help advance an organization’s long-term strategy.

Hear insights from:

  • Allie Earle O’Rourke, EY-Parthenon Principal,  Software Strategy Group
  • Keith MacKay, EY-Parthenon Managing Director, Software Strategy Group

Along with our EY Tech Connect moderators: 

  • Andrew Young, EY Global TMT Analyst 
  • Christina Winquist, EY Global TMT Go-to-Market Strategy Leader 

Key takeaways: 

  • Companies should maintain pandemic lessons on how to pivot and adapt.
  • They need to choose the right operating model for their organization to adapt to macroeconomic headwinds.
  • Flexibility is essential, but strategies are needed for maintaining the organization’s culture. Parameters can be set around remote work to provide flexibility along with accountability.
  • There are different R&D strategies and collaboration tools that companies can adopt. Examining strategies and tools chosen by a target should be part of due diligence.

For your convenience, full text transcript of this podcast is also available. Read the transcript.


Andrew Young
EY Global Technology Industry Lead Analyst
Photographic portrait of Allie O'Rourke
Allie O'Rourke
EY-Parthenon Principal, Software Strategy Group, Ernst & Young LLP
Photographic portrait of Keith J. MacKay
Keith Mackay
EY-Parthenon Managing Director, Software Strategy Group, Ernst & Young LLP


Episode 10

Duration 20m 16s

In this series

Series overview
(Event List - Manual)

How to maximize the top 10 tech opportunities

In this episode, we take a deeper dive into the top 10 opportunities for tech companies in 2023.

Episode 9

24m 24s


Ken Englund

EY Americas Industry Markets Leader, TMT

Tracy Watt

EY Global Technology, Media & Entertainment and Telecommunications (TMT) Sector Strategy, Operations and Solutions Leader

How talent is key to transforming your operating model

In this episode, we discuss how talent can be an essential component of a transformational agile operating model.

Episode 8

32m 42s


Juliette Meunier

EY US Employee Personal Finance Leader

Are you ready for the next generation of the gaming industry?

In this episode, we discuss how gaming organizations are preparing themselves for an asset-driven metaverse and how a digital economy will drive collaboration and create unique customer experiences.

Episode 7

19m 32s


Scott A. Porter

EY Americas (West) Media & Entertainment Consulting Services Leader

Adrian Baschnonga

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Why an asset-right strategy is a telco’s path to value

In this episode, we discuss asset-right strategies for telcos, including how they can maximize the value of their assets and the key considerations when reviewing levels of infrastructure ownership.

Episode 6

16m 58s


Why capital investment is imperative for TMT companies

In this episode, we discuss the priorities TMT leaders in capital investment and operations must balance – data, analytics, talent and governance – to gain a competitive advantage.

Episode 5

22m 19s


Daniel Theander

EY US-Central Region Technology, Media & Entertainment and Telecommunications (TMT) Consulting Leader

Loren B. Garruto

EY Global Corporate Finance Leader

Why you should watch the future of content and streaming

In this episode, we consider how consumer behavior is changing with regards to content consumption and access, and how TMT companies are responding to this change.

Episode 4

22m 15s


John W. Harrison

EY Americas Media & Entertainment Leader

Martyn I. Whistler

EY Global Technology Sector Lead Analyst

Why tech companies should revisit their capital allocation strategies now

In this episode, members of the EY Strategy and Transactions team explore the pain points companies are experiencing around capital investments and what they need to do next.

Episode 3

19m 18s


Adrian Baschnonga

EY Global Telecommunications Lead Analyst

Barak Ravid

EY-Parthenon Americas Leader

How COVID-19 impacts the customer experience

In this episode, our speakers discuss the impact of the pandemic on customer experiences and how it’s altered our interactions with service providers, retailers, each other and everyone in between.

Episode 2

25m 22s


Adrian Baschnonga

EY Global Telecommunications Lead Analyst

Ioannis Melas

EY UK&I Customer & Growth Solutions Leader