EY helps clients create long-term value for all stakeholders. Enabled by data and technology, our services and solutions provide trust through assurance and help clients transform, grow and operate.
At EY, our purpose is building a better working world. The insights and services we provide help to create long-term value for clients, people and society, and to build trust in the capital markets.
Extending your operating capacity through an embedded EY Technology Consulting team. We help clients outsource selected technology, digital, data and application functions to EY, becoming part of their day-to-day operations to run, support, enhance and continuously improve critical platforms and capabilities. Our managed services model combines functional and technical expertise, service governance, performance management and continuous improvement to strengthen operational resilience, improve responsiveness and sustain long-term value from technology investments.
Cédric Foray, Javi Borges, Adrian Baschnonga, Anu Goyal 04 Dec 2025
What EY can do for you
Improve the value of your enterprise applications with reliable, end-to-end support. EY helps you improve system stability, accelerate issue resolution, and ensure continuous business operations.
Objective: support and stabilize enterprise applications and business platforms after go-live
Potential scope of service: L2/L3 functional and technical support, incident and problem resolution, service request handling, application configuration support, release support, user support escalation and application health checks across agreed business platforms such as ERP, CRM, HCM, SCM, finance, procurement, workflow and other enterprise applications
Business outcome: improved application stability, faster issue resolution, better user support and more effective continuity of business operations
Keep your technology platforms running efficiently with proactive management and support. EY helps you enhance reliability, performance and scalability across your digital landscape.
Objective: support selected technology platforms and environments that underpin business applications and digital solutions
Potential scope of service: support coordination for cloud platforms, technical environments, middleware, platform configuration, environment readiness, release coordination, monitoring support and technical administration activities, subject to agreed operating responsibilities
Business outcome: improved reliability and manageability of the technology platforms supporting enterprise applications and digital solutions
Help ensure seamless operations across data pipelines, integrations and automation solutions. EY helps you maintain continuity, improve data reliability, and support connected business processes.
Objective: help maintain and support data solutions, system integrations and automation components that enable connected business processes
Potential scope of service: data pipeline support, dashboard and reporting support, data quality monitoring, interface issue analysis, API/middleware support, workflow support, RPA bot support and low-code application support, subject to agreed platform coverage
Business outcome: better continuity of data, integration and automation services, reducing disruption to reporting, operations and connected business processes
Adapt quickly to evolving business needs with structured, on-demand enhancements. EY helps you deliver continuous improvements efficiently without the need for large-scale transformation efforts.
Objective: deliver controlled enhancements and change requests to help clients adapt applications and digital solutions to evolving business requirements
Potential scope of service: minor enhancements, report changes, workflow adjustments, interface changes, configuration updates, small development requests, automation changes and change request delivery through agreed effort buckets or demand-based service requests
Business outcome: faster response to business change through a structured enhancement model, without requiring a full implementation project for every change
Establish a strong foundation for long-term service excellence and value realization. EY helps you implement effective governance, optimize service performance and drive continuous improvement.
Objective: establish a structured transition from project delivery to support and drive ongoing service governance and improvement
Potential scope of service: service transition planning, knowledge transfer, support model setup, ticket governance, priority classification, service reporting, SLA/OLT monitoring, backlog review, recurring issue analysis, service review meetings and continuous improvement recommendations
Business outcome: a transparent and governed support model that improves service quality, accountability and long-term value realization from technology investments
Our Technology Consulting team can help your business build and modernize digital solutions that connect business, applications and technology. Learn more.
